Jacqueline Garcia
Santa Rosa,CA
Summary
My experience is based on delivering exceptional customer service in a fast-paced retail business and a cosmetic plastic surgery office. With strong communication skills and an organized approach, my objective is to ensure efficiency and create a welcoming environment for patients and everyone working around me. I am committed to providing top-notch care and fostering positive experiences for those around me.
Overview
6
6
years of professional experience
Work History
Merchandise Coordinator & Operations Manager
Ulta Beauty Salon
07.2022 - 08.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed tasking staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize shrink.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed key performance indicators to measure effectiveness of operational processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Front Desk Receptionist
Artemedica
04.2022 - 07.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for all patients.
- Maintained an organized reception area and ensured that all patients were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of patients.
Retail Sales Manager
Ulta Beauty Salon
04.2019 - 04.2022
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
Prestige Beauty Advisor
Ulta Beauty Salon
05.2018 - 04.2019
- Greeted customers and identified their needs through product knowledge.
- Demonstrated products to customers and provided advice on suitable options.
- Maintained a professional attitude towards customers while providing excellent customer service.
- Performed cash register operations accurately and efficiently with POS system.
- Provided makeup application demonstrations for customers.
Education
High School Diploma -
Santa Rosa High School
Santa Rosa, CA06.2018
Skills
Bilingual- Spanish & English
Customer Service
Time Management
Communication
Multitasker
Detail-Oriented
Responsible
Empathetic
Flexible
Timeline
Merchandise Coordinator & Operations Manager
Ulta Beauty Salon
07.2022 - 08.2024
Front Desk Receptionist
Artemedica
04.2022 - 07.2022
Retail Sales Manager
Ulta Beauty Salon
04.2019 - 04.2022
Prestige Beauty Advisor
Ulta Beauty Salon
05.2018 - 04.2019
High School Diploma -
Santa Rosa High School
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