Summary
Overview
Work History
Education
Skills
Awards & Activities
Timeline
Generic

Jacqueline Garcia

Phoenix,AZ

Summary

Dedicated hospitality and retail management professional with 4+ years of experience in customer service, team leadership, and operations. Skilled in staff training, conflict resolution, and delivering high-quality guest experiences. Adept at balancing fast-paced service with organizational efficiency to support business growth.

Overview

5
5
years of professional experience

Work History

Lead Server

Seville Golf & Country Club
09.2024 - Current
  • Train and mentor new servers to maintain consistent service standards.
  • Cultivate strong customer relationships to encourage repeat business.
  • Maintain up-to-date knowledge of menu items, specials, and allergy considerations.
  • Manage opening/closing duties and ensure smooth shift transitions.

Server / Receptionist / Bartender

Fair Oaks Ranch Country Club
08.2024 - 09.2024
  • Greeted and seated guests, providing attentive service to enhance dining experiences.
  • Handled phone calls and guest inquiries while managing reservations.
  • Organized bar inventory and ensured compliance with alcohol service protocols.

Assistant Manager

Tilly’s
10.2020 - 08.2024
  • Supervised daily operations and coordinated schedules for 15+ employees.
  • Supported sales growth by implementing promotional strategies and upselling techniques.
  • Delivered coaching and performance reviews to enhance employee productivity.
  • Resolved escalated customer concerns with professionalism and tact.
  • Oversaw inventory, cash handling, and daily deposits to maintain accuracy.

Assistant Manager

Pacsun
10.2023 - 03.2024
  • Directed daily store operations and supported sales goals.
  • Trained and motivated new team members to uphold service standards.

Education

Some College Coursework in Japanese

Arizona State University
Tempe, AZ

High School Diploma - undefined

Canutillo High School
Canutillo, TX
01.2020

Skills

  • Client relations and engagement
  • Issue resolution and troubleshooting
  • Leadership and team development
  • Sales support and marketing strategies
  • Operational management and scheduling
  • Point of sale and cash management

Awards & Activities

Outstanding Achievement Award (2018–2019), Student Council Secretary – Organized events and led student initiatives., Yearbook Editor – Managed layout, content creation, and photo coordination.

Timeline

Lead Server

Seville Golf & Country Club
09.2024 - Current

Server / Receptionist / Bartender

Fair Oaks Ranch Country Club
08.2024 - 09.2024

Assistant Manager

Pacsun
10.2023 - 03.2024

Assistant Manager

Tilly’s
10.2020 - 08.2024

Some College Coursework in Japanese

Arizona State University

High School Diploma - undefined

Canutillo High School

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