Lythande Mims
Kent
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Excelling in guest engagement and suggestive selling, enhancing customer satisfaction and sales. Dependable, providing fast, high-quality customer service to guests. Adaptable professional with expertise in team collaboration and resolving issues with customers, waitstaff, and management.
Overview
13
13
years of professional experience
Work History
Lead Server
Six Horses Tavern
02.2024 - 06.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Server/Wedding & Event Staff
Sapphire Creek Winery And Gardens
03.2019 - 11.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensured timely execution of all wedding/event day tasks, facilitating smooth transitions between ceremony components.
- Assisted in the successful execution of over 100 weddings, ensuring seamless event coordination and client satisfaction.
- Enhanced customer wine knowledge by conducting informative and engaging wine tastings.
Server/Bartender
Tavern At Twin Lakes
03.2011 - 01.2018
- Developed strong relationships with regular customers through genuine hospitality efforts leading to repeat business for my almost 9 years invested.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Dog Groomer
Clipper Cottage
01.2016 - 10.2019
- Excelled in customer satisfaction by providing high-quality grooming services tailored to individual expectations.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring an stress-free experience for both animals and their owners.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
High School Diploma -
Streetsboro High School
Streetsboro, OH2007
Skills
- Guest Engagement
- Suggestive Selling
- Day-of coordination
- Creative problem-solving
- Detail-oriented
- Client Relations
- High-volume dining
- Hospitality service expertise
- Memory retention
Timeline
Lead Server
Six Horses Tavern
02.2024 - 06.2024
Server/Wedding & Event Staff
Sapphire Creek Winery And Gardens
03.2019 - 11.2023
Dog Groomer
Clipper Cottage
01.2016 - 10.2019
Server/Bartender
Tavern At Twin Lakes
03.2011 - 01.2018
High School Diploma -
Streetsboro High School
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