Jessica Pierce
Temperance,MI
Summary
Dynamic Lead Server with extensive experience at Casa De Margarita, excelling in customer service and team leadership. Proven ability to enhance guest experiences through effective menu knowledge and upselling techniques. Skilled in managing high-volume dining periods while fostering positive rapport with guests, resulting in increased repeat business and customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Lead Server
Casa De Margarita
Monroe, MI
09.2025 - Current
- Assisted in providing exceptional customer service to enhance dining experiences.
- Learned menu items and daily specials to effectively communicate with guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Engaged with guests to build rapport and encourage repeat business through positive interactions.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
Server
Blue Margarita
Woodhaven Michigan
02.2022 - 07.2025
- Provided excellent customer service in fast-paced dining environment.
- Assisted in menu presentation, enhancing guest dining experience.
- Maintained cleanliness and organization of tables and service areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions accurately at point of sale system.
- Adapted quickly to changing priorities during peak hours.
- Resolved customer inquiries and complaints with professionalism and care.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Dental Hygiene
Detroit Dental Assistant School
Southfield, MI04.2017
Skills
- Customer service
- Menu knowledge
- Food delivery
- Time management
- Multitasking abilities
- Team collaboration
- Table turnover management
- Upselling techniques
- Guest engagement
- Positive rapport building
- Fast-paced adaptability
- Team leadership
- Full service dining
- Safe food handling
Timeline
Lead Server
Casa De Margarita
09.2025 - Current
Server
Blue Margarita
02.2022 - 07.2025
Dental Hygiene
Detroit Dental Assistant School