Jersie Haa-Chang
Hilo,HI
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Mos Fish N Chips. Proven ability to enhance guest satisfaction through personalized service and effective guest relations management. Adept at cash handling and time management, consistently delivering memorable dining experiences in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Lead Server
Mos Fish N Chips
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
House Keeping
Grand Naniloa Hotel
01.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Waiakea High School
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Sales expertise
- Supply restocking
- Guest relations management
- Time management
- Timely organization
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Relationship building
Timeline
Lead Server
Mos Fish N Chips
01.2022 - Current
House Keeping
Grand Naniloa Hotel
01.2021 - 01.2022
Waiakea High School
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