Jacqueline Garcia
Los Angeles,CA
Summary
Results-driven leader with a strong background in training and development. Skilled in fostering high-performing teams and implementing operational strategies that drive efficiency and success. Committed to continuous improvement and achieving organizational growth.
Overview
10
10
years of professional experience
Work History
General Manager
Panda Express Restaurant Group
Arleta, CA
12.2024 - Current
- Led operational strategies to enhance efficiency and streamline restaurant workflows.
- Developed and implemented training programs for staff, fostering a culture of continuous improvement.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Implemented process improvements that reduced operational costs while maintaining service quality.
- Directed daily operations to optimize efficiency and enhance productivity across all departments.
- Developed and executed strategic plans to drive organizational growth and operational excellence.
- Analyzed performance metrics to identify trends, guiding data-driven decision-making for continuous improvement.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
Assistant Manager
Panda Restaurant Group
Encino, CA
03.2019 - 11.2024
- Led team in achieving operational excellence and high customer satisfaction scores.
- Developed training programs to enhance staff performance and service delivery.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented quality control measures to ensure consistent product standards and compliance.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Shift Leader
Panda Express Restaurant Group
West Hills, CA
10.2016 - 04.2019
- Supervised staff to ensure efficient operations and adherence to company standards.
- Trained new team members on food safety protocols and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Conducted performance evaluations, providing constructive feedback to enhance team skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Coach
LA's Best
Canoga Park, CA
02.2016 - 09.2017
- Designed and implemented engaging after-school programs to enhance student participation and learning outcomes.
- Mentored students in teamwork, sportsmanship, and personal development through structured activities.
- Led workshops for parents on supporting children's academic and social growth outside of school hours.
- Collaborated with school faculty to identify students who could benefit from additional support through the after-school program.
- Supported academic achievement by offering targeted homework assistance and tutoring services for struggling students.
Education
BBA - Business Administration
University of The People
Pasadena, CA01-2026
Skills
- Leadership and team building
- Time management
- Training and development
- Exceptional interpersonal communication
- Business analysis
- Decision-making
- Strategic planning
- Problem-solving
- Delegation
- Analytical thinking
- Multitasking
- Goal oriented
- Adaptability
- Fast Learner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
General Manager
Panda Express Restaurant Group
12.2024 - Current
Assistant Manager
Panda Restaurant Group
03.2019 - 11.2024
Shift Leader
Panda Express Restaurant Group
10.2016 - 04.2019
Coach
LA's Best
02.2016 - 09.2017
BBA - Business Administration
University of The People