Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Gilfoyle

Sachse,Texas

Summary

Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.

Overview

6
6
years of professional experience

Work History

Sales Representative

State Farm
01.2020 - 09.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Process Associate

Genpact
09.2021 - 06.2023
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.

Contractor

Hot Mess Moms
06.2023 - 11.2023
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.

Shift Lead

Nothing Bundt Cakes
11.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Education

Diploma -

Sachse High School
06-2015

A.A.S. - Radiology

El Centro College
08.2025

Skills

  • Detail-oriented with self-starting initiative
  • Demonstrates exceptional communication and organizational skills
  • Excellent customer service skills
  • Excels in challenging situations and thrives in fast-paced environments
  • Microsoft Suite, Time Management, and Outstanding Phone Skills
  • Conflict resolution
  • Workplace safety
  • Employee training
  • Customer service focus
  • Team motivation
  • Sales proficiency
  • Loss prevention

Timeline

Shift Lead

Nothing Bundt Cakes
11.2023 - Current

Contractor

Hot Mess Moms
06.2023 - 11.2023

Process Associate

Genpact
09.2021 - 06.2023

Sales Representative

State Farm
01.2020 - 09.2022

Diploma -

Sachse High School

A.A.S. - Radiology

El Centro College

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