Michelle Hernandez
Clovis,CA
Summary
Dynamic and driven recent graduate with a Bachelor's degree in Criminology from Fresno State University. Equipped with theoretical knowledge and practical skills in criminological theories, criminal justice systems, and research methodologies. Demonstrated ability to analyze complex data, communicate effectively, and collaborate with diverse teams. Proven track record of academic excellence and dedication to personal and professional growth. Seeking to leverage education and enthusiasm for criminal justice to contribute positively to a dynamic organization or agency.
Overview
6
6
years of professional experience
Work History
Shift Lead
Dutch Bros Coffee
09.2020 - Current
- I supervise and maintain daily operations which includes opening and closing procedures to ensure of a smooth workflow and customer satisfaction.
- I train and mentor team members as well as create a positive and productive work environment.
- I am in charge of counting inventory and ensuring we have enough product to last until our next delivery day.
- I respond professionally and promptly to customer complaints, questions, feedback, and special requests to accommodate them to the best of my ability.
- I implement and enforce company policies and procedures, ensuring compliance with health and safety regulations.
- I consistently collaborate with management to develop new ideas and strategies that could increase sales and overall performance.
Sales Advisor
Mayweather Boxing+Fitness
12.2020 - 02.2021
- Orchestrated client engagement and retention strategies by proactively reaching out to potential members via email, text message, and phone calls, facilitating their enrollment in the first complimentary class.
- Demonstrated exceptional hospitality and knowledge of facility offerings by providing comprehensive tours of the gym upon clients' arrival, fostering a welcoming and informative environment.
- Implemented effective follow-up procedures, delivering detailed information on available memberships and personalized fitness plans to prospective members, resulting in increased conversion rates and client satisfaction.
- Cultivated strong rapport and lasting relationships with gym attendees, actively engaging with them to create engaging content for the gym's Instagram account, contributing to enhanced brand visibility and community engagement.
- Contributed to revenue generation efforts by promoting and selling gym merchandise, ensuring consistent brand representation and revenue streams.
Team Member
Rollie Rollie
03.2019 - 08.2020
- Demonstrated proficiency in preparing and serving rolled ice cream and other frozen desserts, ensuring high-quality products and customer satisfaction.
- Provided friendly and efficient customer service, taking orders accurately and handling transactions promptly.
- Collaborated effectively with team members to maintain a clean and organized work environment, including cleaning equipment, utensils, and serving areas.
- Assisted with inventory management tasks, such as restocking ingredients and supplies, to support smooth daily operations.
Sales Associate
Tillys
07.2018 - 09.2018
- Engaged with customers in a proactive and professional manner, providing expert guidance and recommendations on the store's inventory, including clothing and accessories, to enhance their shopping experience.
- Leveraged strong customer service skills to cater to individual fashion preferences and requirements, thereby contributing to the achievement of weekly sales targets.
- Demonstrated versatility by undertaking diverse responsibilities within the store, including operating the cash register with accuracy and efficiency, as well as maintaining optimal inventory levels through meticulous restocking procedures.
Team Member
No Surrender Laser Tag
02.2018 - 12.2018
- I supervised children of various ages within the play structure, prioritizing their safety and adherence to facility rules and regulations.
- I addressed parental inquiries and concerns regarding company policies and procedures with professionalism and tact, ensuring a positive guest experience.
- I welcomed and engaged with guests as a door greeter, providing comprehensive information on available activities, enforcing facility rules, and guiding visitors to appropriate areas.
- I assumed responsibilities in the kitchen, including cash register operation, financial transactions management, and assisting with food preparation as necessary, maintaining efficiency and accuracy in all tasks.
Education
Bachelor of Science - Criminology
Fresno State University
Fresno, CA05.2023
Bachelor of Science - Criminology
Clovis Community College
Fresno, CA06.2021
Clovis High School
Clovis, CA05.2019
Skills
- Team Management
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Attention to Detail
- Inventory Management
- Cash Handling
- Adaptability
- Conflict Resolution
- Initiative
Timeline
Sales Advisor
Mayweather Boxing+Fitness
12.2020 - 02.2021
Shift Lead
Dutch Bros Coffee
09.2020 - Current
Team Member
Rollie Rollie
03.2019 - 08.2020
Sales Associate
Tillys
07.2018 - 09.2018
Team Member
No Surrender Laser Tag
02.2018 - 12.2018
Bachelor of Science - Criminology
Fresno State University
Bachelor of Science - Criminology
Clovis Community College
Clovis High School