Summary
Overview
Work History
Skills
Timeline
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Samantha Ceniceros

Fontana,CA

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience

Work History

Shift Lead

Dutch Bros
Rialto, CA
01.2023 - Current
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Identified needs of customers promptly and efficiently.

Package Handler

FedEx:Ground
Bloomington, CA
12.2021 - Current
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Used scanners to track parcel information, condition or receipt.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.

Sales Associate

MarketSource
Fontana, CA
08.2021 - 12.2021
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built trusting relationships with customers by making personal connections.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Night Shift Manager

McDonald’s
Rancho Cucamonga, CA
06.2018 - 08.2021
  • Cross-trained in every store role to maximize operational knowledge.
  • Increased overall team efficiency and productivity.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Managed restocking, cleaning and organizing of customer-facing and back-end areas.
  • Served all types of customer needs and resolved problems to satisfaction.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Assigned tasks based on operational needs and individual strengths.

Skills

  • Stock management
  • Workflow management
  • Guest assistance
  • Team supervision
  • Issue and conflict resolution
  • Systems and automation applications
  • Team management
  • Problem resolution
  • Communications
  • Customer service
  • Organization
  • Planning and coordination
  • Relationship development

Timeline

Shift Lead

Dutch Bros
01.2023 - Current

Package Handler

FedEx:Ground
12.2021 - Current

Sales Associate

MarketSource
08.2021 - 12.2021

Night Shift Manager

McDonald’s
06.2018 - 08.2021

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Samantha Ceniceros