Rita Biggs
Joliet,IL
Summary
Customer service and operations professional with experience leading shifts, training team members, and supporting daily store coverage. Background includes cash handling, scheduling support, onboarding, inventory control, and accurate recordkeeping in retail and staffing settings.
Overview
17
17
years of professional experience
Work History
Shift Lead
Walgreens
11.2023 - Current
- Led front-end operations and supported store team during shifts at Walgreens.
- Trained team members on register use, customer service, and daily tasks.
- Monitored cash handling and balanced registers during Walgreens shift coverage.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Supervised staff during shift changes and ensured transition went smoothly.
- Opened and closed store sections following Walgreens procedures and security checks.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Managed stock replenishment and maintained merchandise displays across sales floor.
- Enforced Walgreens policies for safety, loss prevention, and store compliance.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Assisted customers with product location, purchases, and service questions.
- Responded to customer inquiries and complaints in a professional manner.
- Delegated tasks to employees and monitored activities and task completion.
Staffing Coordinator- Temporary Position
Parker Cromwell & Associates
Countryside, IL
08.2026 - 10.2026
- Conducted candidate screenings to assess qualifications for staffing roles. for Parker Cromwell staffing roles.
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Evaluated résumés against job requirements to identify qualified candidates.
- Arranged interviews with candidates and hiring managers to streamline recruitment process. with recruiters and client hiring managers.
- Scheduled interviews between hiring managers and prospective employees.
- Coordinated new hire process by scheduling candidate appointments, completing required paperwork, and preparing onboarding manuals.
- Prepared onboarding forms for new placements.
- Verified work eligibility and reference documents.
- Updated applicant records in tracking systems.
- Supported payroll teams by accurately reporting employee hours and calculating compensation.
Recruiting Specialist
Partners Personnel
07.2023 - 10.2023
- Sourced, qualified and conducted screening interviews with job candidates.
- Sourced candidates for temporary, temp-to-hire, and direct placement openings
- Screened applicants for skills, availability, and job fit
- Scheduled interviews with hiring managers and candidates
- Maintained candidate records in applicant tracking system
- Coordinated onboarding paperwork and new hire checklists
- Communicated job details, shift requirements, and pay information to applicants
- Conducted initial phone screens with potential candidates to determine qualifications.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Staffing Specialist
Chartwell Staffing Solutions
08.2022 - 06.2023
- Matched applicants with assignments using staffing system and client specifications.
- Screened candidates for Chartwell Staffing Solutions client openings and job requirements.
- Coordinated onboarding paperwork, background checks, and start dates for new hires.
- Communicated daily with clients about staffing needs, shifts, and schedule changes.
- Conducted background checks and reference checks during the pre-employment screening process.
- Reviewed timesheets and attendance records for assignment accuracy and payroll processing.
- Maintained candidate files, interview notes, and placement records in applicant tracking system.
- Maintained accurate records in the applicant tracking system.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Pack Leader
Pound Town Daycare and Boarding
07.2020 - 07.2022
- Led group play sessions in Pound Town Daycare and Boarding
- Supervised dog packs during daycare and boarding activities
- Managed feeding schedules and fresh water service
- Maintained clean kennels, yards, and common areas
- Checked in and released dogs at facility intake area
- Communicated daily updates with pet owners
Purchasing Manager
Hooks Ventures
06.2015 - 03.2020
- Sourced new vendors for purchasing needs.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Monitored budgets, expenses, and purchasing for employer operations.
- Reviewed purchase requisitions and approved orders for Hooks Ventures departments.
- Monitored inventory levels and coordinated replenishment across Hooks Ventures facilities.
- Maintained purchasing records, invoices, and order files for Hooks Ventures.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier/ Key holder
The Chalkboard Teacher Store
07.2009 - 12.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cashier duties and balanced register drawers accurately during peak store hours.
- Processed cash, card, and check payments for classroom supply purchases.
- Handled returns, exchanges, and store credit requests with accuracy.
- Greeted teachers and parents with friendly, helpful service at checkout.
- Greeted customers and provided product knowledge to enhance shopping experience.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Opened and closed Chalkboard Teacher Store using daily security procedures.
- Built and maintained productive relationships with employees.
Certified Nursing Assistant
Rosewood Care Center
01.2015 - 06.2015
- Assisted Rosewood Care Center residents with bathing, dressing, and daily hygiene
- Monitored vital signs and reported changes to nursing staff, facilitating timely interventions.
- Documented resident care in charts and shift notes, providing clear communication for continuity of care.
- Repositioned residents and supported safe transfers with gait belts
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Responded promptly to call lights, ensuring timely assistance for resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted with meal service during dining hours and assisted residents with feeding
- Served meals to patients in their rooms and assisted with feeding.
Education
Joliet Junior College
Joliet, ILSkills
- Customer Service
- Problem Solving
- Schedule coordination
- Stock management
- Microsoft Office proficiency
- Excel
- Computer Literacy
- Leadership
- Organization
- Decision Making
- Communication
- Problem solving
- Stock management
Timeline
Staffing Coordinator- Temporary Position
Parker Cromwell & Associates
08.2026 - 10.2026
Shift Lead
Walgreens
11.2023 - Current
Recruiting Specialist
Partners Personnel
07.2023 - 10.2023
Staffing Specialist
Chartwell Staffing Solutions
08.2022 - 06.2023
Pack Leader
Pound Town Daycare and Boarding
07.2020 - 07.2022
Purchasing Manager
Hooks Ventures
06.2015 - 03.2020
Certified Nursing Assistant
Rosewood Care Center
01.2015 - 06.2015
Cashier/ Key holder
The Chalkboard Teacher Store
07.2009 - 12.2015
Joliet Junior College