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Associate Principal Engineer

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Hi, my name is Yvonne Cisneros I am
Versatile and results-oriented multi-unit leader with a proven track record of driving operational excellence, building high performing teams, and delivering exceptional guest experiences across multiple locations. Over 4 years of leadership experience in both retail and starting my food service industries, with a strong focus on talent development, team engagement, and strategic execution. Recognized for the ability to lead with purpose, optimize processes, and exceed performance goals. Bilingual in English and Spanish, with a passion for fostering inclusive, growth-driven work environments aligned with brand values.

Customer-focused professional with experience in fast-paced food service and call center environments. Strong background in cash handling, food safety, team support, and customer satisfaction. Currently pursuing a degree in Public Health with an interest in operational efficiency, community wellness, and service excellence.

 Dynamic professional with a proven track record of delivering exceptional customer service and fostering positive client relationships. Expertise in cash handling and transaction management, combined with keen attention to detail, ensures accuracy and efficiency in all tasks. Committed to creating a welcoming atmosphere while consistently exceeding customer expectations. 

Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.

Proven leader at Milk & Cookie Bar, adept in conflict resolution and POS systems, enhanced customer satisfaction through effective problem-solving and operations improvement. Excelled in cash handling and customer service, significantly contributing to the store's operational excellence. Demonstrates a flexible approach to scheduling, ensuring business needs are consistently met.

Alyssa Mae Gacita

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Barista

Cocktail Server

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Cosmetology Program Graduate -

High School Diploma -

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Shift Lead

Cocktail Server

Barista

Cosmetology Program Graduate -

High School Diploma -

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