Octavia Chappel
Bryan
Summary
Customer-focused professional with experience in fast-paced food service and call center environments. Strong background in cash handling, food safety, team support, and customer satisfaction. Currently pursuing a degree in Public Health with an interest in operational efficiency, community wellness, and service excellence.
Overview
6
6
years of professional experience
Work History
Shift Lead
Dairy Queen
Hearne
08.2023 - Current
- Served 75+ customers per shift in high-volume drive-thru and front counter environment, ensuring speed and order accuracy
- Coordinated team workflow to enhance customer experience and reduce wait times
- Trained and supported new team members to meet service standards during peak hours
- Handle cash, POS transactions, and curbside orders with accuracy and professionalism
- Maintain strict food safety, sanitation, and cleanliness standards in compliance with health regulations
Server
Wings n More
College Station
04.2021 - 12.2021
- Managed 6-8 tables simultaneously, delivering attentive service in fast-paced restaurant
- Memorized full menu and promotions, successfully upselling items to enhance ticket averages
- Resolved guest concerns promptly and professionally, ensuring satisfaction and fostering repeat business
- Maintained organization and cleanliness of service stations during rush periods
Call Center Representative
ReconMR
Bryan
12.2019 - 06.2020
- Conducted 80+ outbound survey calls per shift, capturing critical customer data for analysis
- De-escalated customer concerns and provided timely solutions, enhancing overall satisfaction
- Identified trends in customer feedback and delivered actionable insights to management
- Maintained detailed digital records while following compliance scripts precisely
Education
Bachelor of Science - Public Health
Texas State University
San Marcos, TX08-2028
Skills
- POS Systems
- Inventory management
- Cash Handling
- Food safety
- Customer Service
- Team training
- Time Management
- Conflict Resolution
- Microsoft Office Suite
- 50 WPM Typing
- CPR Certified
- BLS Certified
Leadership And Volunteer Experience
Volunteer, Legacy Nursing Home, Bryan, TX, Assisted staff with administrative tasks, documentation, and program coordination, Supported resident wellness activities and group programs, Helped organize events and maintain engaging community spaces for residents
Timeline
Shift Lead
Dairy Queen
08.2023 - Current
Server
Wings n More
04.2021 - 12.2021
Call Center Representative
ReconMR
12.2019 - 06.2020
Bachelor of Science - Public Health
Texas State University