Summary
Overview
Work History
Education
Skills
Timeline
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Rayna Carraway

Castro Valley,CA

Summary

Proven leader at Milk & Cookie Bar, adept in conflict resolution and POS systems, enhanced customer satisfaction through effective problem-solving and operations improvement. Excelled in cash handling and customer service, significantly contributing to the store's operational excellence. Demonstrates a flexible approach to scheduling, ensuring business needs are consistently met.

Overview

2
2
years of professional experience

Work History

Shift Lead

Milk & Cookie Bar
08.2022 - 05.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Castro Valley High
Castro Valley, CA
05.2022

Skills

  • Performance Improvement
  • Operations Monitoring
  • Technical knowledge
  • Conflict Resolution
  • Customer Assistance
  • Cash Register Operation
  • Cash Handling
  • POS Systems
  • Flexible Schedule

Timeline

Shift Lead

Milk & Cookie Bar
08.2022 - 05.2024

High School Diploma -

Castro Valley High

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Rayna Carraway