Jacqueline Gonzalez
Santa Rosa,CA
Summary
Professional and highly skilled team member known for creativity, organization, and a supportive, friendly approach. Brings strong attention to detail, clear communication, and a commitment to delivering high-quality work in collaborative environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Azure Acres Recovery Center
Santa Rosa, CA
09.2020 - 12.2025
- Welcomed and guided new clients through the intake process with empathy and professionalism.
- Verified insurance coverage and coordinated with providers to confirm benefits and eligibility.
- Collected and organized personal, medical, and substance use information to help determine the right level of care.
- Conducted intake assessments to identify any immediate health or behavioral concerns and ensure safe, appropriate admissions.
- Managed all client records and documentation in compliance with HIPAA and program requirements.
- Reached out directly to individuals seeking treatment to answer questions, explain services, and help them begin care.
- Provided follow-up calls after discharge to check in on client well-being and see if they needed continued or additional support.
- Collaborated closely with clinical and administrative teams to ensure seamless coordination between departments.
- Entered and updated client information accurately in EHR systems.
- Managed scheduling for assessments, counselor sessions, and intake appointments.
- Organized digital and paper client files to maintain compliance with confidentiality standards.
- Helped prepare monthly billing and reporting documentation.
- Tracked petty cash, managed office supplies, and handled maintenance requests.
- Drafted correspondence, meeting notes, and internal communications.
- Supported a welcoming and culturally sensitive environment for clients and staff.
- Assisted with daily office operations and data entry for client programs.
- Processed client benefit and entitlement applications.
- Maintained accurate logs and reports for compliance.
- Provided friendly and professional support for clients and staff.
Education
High School Diploma -
Elsie Allen High School
Santa Rosa, CA05-2020
High School Diploma -
Elsie Allen High School
Santa Rosa, CA05-2020
Skills
- Client intake and eligibility coordination
- Payment processing and collections
- Insurance verification and benefits coordination
- Intake assessments and client follow-up
- Confidential documentation
- EHR systems
- Scheduling and calendar management
- Microsoft Office and Google Workspace Billing and reporting support
- Strong communication and client care
- Teamwork and cultural sensitivity
Certification
- Crisis Prevention Intervention
- CPR
- CADTP-SUDRC
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Intake Coordinator
Azure Acres Recovery Center
09.2020 - 12.2025
High School Diploma -
Elsie Allen High School
High School Diploma -
Elsie Allen High School