Jacqueline Gordon
Macon,GA
Summary
Detail-oriented Court Clerk with over 15 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Adept with handling in-court exhibits, empaneling juries and providing interpretive services to facilitate court processes. Hardworking, organized, and committed to achieving excellence in all tasks.
Overview
15
15
years of professional experience
Work History
Business Owner
Diligent Endeavors, LLC
02.2021 - Current
- Maintain subcontractor’s compliance and insurance, billing and invoicing, change orders, RFI, selection review, site completion, warranty issues, and customer satisfaction.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Consulted with customers to assess needs and propose optimal solutions.
- Devised processes to boost long-term business success and increase profit levels.
- Trained, motivated, and managed over 20 employees to perform daily business functions
Office Administrator
Bibb County Courthouse
02.2019 - 03.2021
- Interacted with customers by phone, email, or in person to provide information.
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Completed bi-weekly payroll for 15 or more employees
Courtroom Clerk
Baltimore City Juvenile Justice Center
12.2014 - 09.2018
- Attended Court sessions to record proceedings of evidence, objections, rulings, and arguments.’
- Maintained Court dockets and updated disposition of cases after court hearings and trials
- Answered inquiries regarding judicial procedures, court appearances, and trial dates
- Examined over 5,00 legal documents submitted to court for adherence to laws and court procedures
- Responded to in-person and telephone requests for information from attorneys and other involved parties.
- Marked and preserved exhibits introduced into evidence in court proceedings.
Deputy Clerk III
Baltimore City District Court
01.2009 - 12.2014
- Answered public inquiries regarding judicial procedures, court appearances, and trial dates
- Responded to in-person and telephone requests for information from public, attorneys, and other involved parties
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Tracked internal legal documents and verified them,then submittal to clerk's office for signature and execution to comply with predetermined guidelines.
- Managed over 1,000 multiple projects simultaneously using organizational and analytical skills.
- Strategically distributed administrative tasks amongst administrative staff and guided to promote performance.
Education
Master of Science - Criminal Justice, Concentration Behavioral Science
Walden University
Minneapolis, MN03.2025
Bachelor of Science - Criminal Justice Concentration Human Services
Colorado Technical University
Colorado Springs, CO07.2020
Associate of Applied Science - Corporate Cable Communications
Borough of Manhattan Community College
New York, NY12.1996
Skills
- Microsoft Office
- Staff Development and Training
- Motivational Leadership
- Team Building
- Handling Customer Complaints
- Notary Public
- Staff Management
- Public Speaking
- Issue Resolution
- Task Delegation
- New Business Development
- Driven and Determined
Timeline
Business Owner
Diligent Endeavors, LLC
02.2021 - Current
Office Administrator
Bibb County Courthouse
02.2019 - 03.2021
Courtroom Clerk
Baltimore City Juvenile Justice Center
12.2014 - 09.2018
Deputy Clerk III
Baltimore City District Court
01.2009 - 12.2014
Master of Science - Criminal Justice, Concentration Behavioral Science
Walden University
Bachelor of Science - Criminal Justice Concentration Human Services
Colorado Technical University
Associate of Applied Science - Corporate Cable Communications
Borough of Manhattan Community College
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