Jacqueline Grady
Colbert,OK
Summary
Detail-oriented Professional experienced in patient care and animal welfare. Delivered efficient operations by assisting healthcare providers with patient intake procedures and managing multiple responsibilities in fast-paced environments. Maintained professionalism under pressure and contributed to a clean, organized workspace, ensuring high-quality service in both medical and animal care settings.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Medical Assistant
G. DeAn Strobel, MD, PA
Sherman, Texas
09.2024 - Current
- Assisted with vital signs, screenings, and patient intake procedures.
- Supported medical teams by coordinating minor procedures, contributing to effective patient care.
- Prepared exam rooms and restocked supplies, ensuring readiness for daily appointments.
- Greeted patients and updated charts, enhancing patient experience in reception area.
Animal caretaker
Terranova Enterprises
01.2018 - 01.2020
- Cleaned and inspected enclosures to ensure optimal living conditions for animals
- Performed maintenance tasks in designated areas to ensure cleanliness and functionality.
- Developed meal plans considering dietary needs and preferences.
- Planned and prepared balanced meals to meet dietary needs of animals
- Provided medications and maintained accurate documentation for health compliance. as needed
Animal caretaker
Natural Bridge Zoo
, VA
01.2017 - 01.2018
- Performed regular cleaning of animal enclosures to ensure a safe environment.
- Health checks
- Implemented enrichment activities to stimulate animal behavior.
- Performed health assessments to ensure animals' well-being.
- Maintained cleanliness of enclosures to ensure a safe and healthy environment for animals
- Assisted customers by answering questions and providing support..
- Captured photographs during tours to document experiences.
Animal caretaker/area supervisor
G.W. Exotic Animal Park
01.2013 - 01.2017
- Engaged with customers to enhance their experience and promote animal welfare.
- Maintained animal welfare by feeding, grooming, and monitoring health.
- Managed inventory by tracking supplies and ensuring availability for operations.
- Documenting health and other relevant information
- Ensure safety of customer and animals during interactions.
- Developed and implemented enrichment activities for animals to stimulate their physical and mental health.
- Keep and maintaining a clean workspace.
- Ensured safety of customers and animals during interactions to foster trust and positive experiences.
Line worker
Yahoo Cake Factory
01.2021
- Inspected and packaged products to ensure quality and compliance with standards.
- Maintained clean and sanitary work environment to promote safety and hygiene.
- Streamlined product placement to enhance inventory visibility.
- Prepared accurate paperwork for shipments to facilitate timely and correct deliveries.
Customer Service Representative
Alorica/PRC
- Enhanced customer loyalty through retention initiatives
- Maintained accurate records of customer interactions to ensure seamless service delivery
- Recorded details of services provided
- Managed incoming phone calls professionally
- Documented services provided to customers, facilitating efficient resolution of issues and future reference
Education
High School -
Bennington High School
Bennington, OK 01.2008 - 01.2011
Skills
- Patient care
- Patient scheduling
- Patient interaction
- Analytical thinking
- Stress management
- Customer patience
- Quick learner
PROFILE
I am a very hard and dedicated worker, who has a great eye for detail. I believe I would be a great addition to the team because I have excellent customer service skills along with experience that I can bring to grow the team.
Timeline
Medical Assistant
G. DeAn Strobel, MD, PA
09.2024 - Current
Line worker
Yahoo Cake Factory
01.2021
Animal caretaker
Terranova Enterprises
01.2018 - 01.2020
Animal caretaker
Natural Bridge Zoo
01.2017 - 01.2018
Animal caretaker/area supervisor
G.W. Exotic Animal Park
01.2013 - 01.2017
High School -
Bennington High School
01.2008 - 01.2011
Customer Service Representative
Alorica/PRC