Jacqueline Gramling
Port Saint Lucie,FL
Summary
Dedicated professional seeking a long-term position in a collaborative team environment that delivers exceptional results. Passionate about building strong relationships and providing outstanding customer service while consistently exceeding expectations. Committed to leveraging skills and experience to contribute positively to organizational goals. Authorized to work in the United States for any employer and ready to make a meaningful impact.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Receptionist
Air-Tech Mechanical
Port Saint Lucie, FL
08.2025 - Current
- Collaborated with team members to streamline workflows, improving overall project timelines and service delivery.
- Maintained accurate records of service calls and equipment maintenance for compliance and tracking purposes.
- Implemented preventive maintenance schedules, reducing breakdown occurrences and improving system reliability.
- Evaluated customer feedback to enhance service quality and address concerns effectively, strengthening client relationships.
- Provided exceptional customer service by effectively communicating with clients throughout all stages of projects.
- Maintained safe work environments by adhering to strict safety protocols and guidelines.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Filled out detailed work orders for each job completed.
- Answered customer questions and helped resolve various concerns.
Receptionist
Donaldson & Weston Law Office
Stuart Fl
04.2025 - 06.2025
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate staff promptly and professionally.
- Coordinated communication between clients and attorneys, enhancing client satisfaction and responsiveness.
- Maintained office supplies inventory, optimizing procurement processes for cost-effectiveness.
- Implemented filing system improvements, increasing document retrieval efficiency by streamlining organization methods.
Line Cook
Pineapple Joe's
Ft. Pierce, FL
04.2024 - 04.2025
- Followed precise recipes and standards to prepare and cook menu items, maintaining high-quality food service.
- Implemented systematic organization and cleanliness protocols for kitchen workstations, promoting efficient workflow.
- Implemented strategies with team members to improve workflow and maintain swift service during busy hours.
- Implemented training programs for new employees, focusing on kitchen operations, safety protocols, and effective food handling techniques.
Office Manager
A1 Home Improvement, LLC
Crossville, TN
04.2023 - 03.2024
- Managed phone calls, scheduling, and bookkeeping tasks.
- Coordinated and scheduled appointments for project estimates.
- Drafted and typed proposals for customers.
- Placed and managed orders for materials, ensuring timely delivery or pickup.
Advisor
Concentrix
Crossville, TN
08.2022 - 03.2023
- Assisted members in navigating the healthcare system, including claims and reimbursements.
- Specialized in supporting Medicare members with tailored solutions for their healthcare needs.
- Maintained a spotless performance record with no negative audits or reports.
- Left due to scheduling conflicts.
Line Cook / Prep Cook / Kitchen Manager
Harbor Cove
Fort Pierce, FL
01.2019 - 08.2019
- Managed all kitchen roles, including line cook, prep cook, and expo duties.
- Created and executed daily lunch and dinner specials.
- Oversaw ingredient preparation and ensured readiness for all shifts.
- Directed team members in food preparation and presentation.
Expo
Hooters
New Port Richey, FL
01.2016 - 01.2016
- Supported kitchen operations, including food preparation, dishwashing, and expo duties.
Cook / Prep Cook
Various Locations
Port Saint Lucie, FL
01.2006 - 01.2016
- Extensive experience in food preparation, grill operations, and kitchen management.
- Worked as a cook and waitress, maintaining high standards for health and sanitation.
- Provided consistent, high-quality customer service in busy restaurant settings.
Administrative Assistant
Insurance Agency
Florida
01.2008 - 01.2011
- Provided administrative support, including scheduling, organizing, and maintaining office workflows.
- Assisted employees with daily tasks and maintained detailed records.
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FLSkills
- Inventory and safety compliance
- Relationship management skills
- Experienced in scheduling and clerical support
- Retail POS expertise
- ServSafe and food handler certified
- Additional Skills: Social media management, accounts payable, HIPAA compliance, and automotive repair knowledge
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
Certification
- ServSafe Certified
- Food Handler Certificate
- Driver's License (Valid until January 2028)
Assessments
- Work Style: Reliability – Proficient
- Customer Focus & Orientation – Proficient
- Food Safety – Proficient
- Written Communication – Proficient
- Basic Computer Skills – Proficient
- Call Center Customer Service – Proficient
- Administrative Assistant / Receptionist – Proficient
Additional Information
Highly motivated and dependable professional with a passion for helping others. Demonstrates excellent problem-solving abilities, attention to detail, and strong people skills. Committed to creating positive experiences and fostering a welcoming environment for customers and colleagues alike.
Timeline
Receptionist
Air-Tech Mechanical
08.2025 - Current
Receptionist
Donaldson & Weston Law Office
04.2025 - 06.2025
Line Cook
Pineapple Joe's
04.2024 - 04.2025
Office Manager
A1 Home Improvement, LLC
04.2023 - 03.2024
Advisor
Concentrix
08.2022 - 03.2023
Line Cook / Prep Cook / Kitchen Manager
Harbor Cove
01.2019 - 08.2019
Expo
Hooters
01.2016 - 01.2016
Administrative Assistant
Insurance Agency
01.2008 - 01.2011
Cook / Prep Cook
Various Locations
01.2006 - 01.2016
High School Diploma -
Treasure Coast High School