Jacqueline Gravett
Sales Assistant
Lumberton,TX
Summary
Dynamic professional with a strong background as an Ophthalmic Medical Technician at Eye Centers of Southeast Texas. Expert in patient care and ocular diagnostics, enhancing efficiency and reducing wait times. Known for exceptional organization and customer service skills, ensuring a positive experience for all clients while maintaining a professional demeanor.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
28
28
years of professional experience
Work History
Receptionist
Gravett Racing LLC.
07.2009 - Current
- Managed front desk operations, ensuring smooth visitor experiences and efficient phone communications.
- Coordinated scheduling of drop off
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Ophthalmic Medical Technician
Eye Centers of Southeast Texas
09.1997 - 11.2024
- Conducted comprehensive eye examinations to assess visual acuity and ocular health.
- Assisted ophthalmologists in diagnostic procedures, ensuring patient comfort and safety.
- Maintained and calibrated ophthalmic equipment for accurate testing results.
- Educated patients on eye care best practices and post-procedural instructions.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Facilitated timely referrals to specialists when necessary for appropriate treatment of complex ocular conditions.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Education
High School Diploma -
Living Waters Christian Academy
Beaumont, TXNail Technician
Academy of Hair Design
Beaumont, TXSkills
- Organization skills
- Time management
- Telephone skills
- Courteous and professional
- Punctual and reliable
- Customer service
- Positive and professional
- Professional demeanor
- Schedule management
- Greeting and seating clients
- Verbal and written communication
Work Preference
Work Type
Part TimeTimeline
Receptionist
Gravett Racing LLC.
07.2009 - Current
Ophthalmic Medical Technician
Eye Centers of Southeast Texas
09.1997 - 11.2024
High School Diploma -
Living Waters Christian Academy
Nail Technician
Academy of Hair Design