Jira
Jacqueline Grove
Austin,TX
Summary
Results-driven QA Tester with experience at Activision, skilled in automated testing and bug detection. Proven ability to enhance product quality through meticulous performance testing and effective communication. Recognized for resolving integration issues and improving user experience, contributing to a seamless gaming environment. Strong organizational skills complement technical expertise.
Overview
8
8
years of professional experience
Work History
QA Tester
Activision
03.2021 - 12.2025
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Kept scripts and test cases updated with current requirements.
- Developed and maintained defect databases for known issues.
- Documented testing procedures for developers and future testing use.
- Advised developers on problems with databases, performance and other issues.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Wrote over 800 bugs across 6 games.
- Regressed over 2,000 bugs across 6 games.
Shift Leader/Game Master
Escapology
04.2019 - 02.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Explained company policies, game rules and safety requirements.
- Watched guests closely to maintain current understanding of gameplay.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
- Communicated clearly and on-time to share clues and direct game actions.
- Kept game and party rooms clean and neat for next guests.
- Planned and set up games with specific subject matter and stories.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Seasonal Overnight Stocker
Walmart
09.2015 - 01.2016
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
GED -
Texas Education Agency
Austin, TX06.2015
Skills
- Automated testing
- Stress testing
- Bug detection and reporting
- Data entry
- Performance testing
- Manual testing
- Defect tracking
- Integration testing
- Regression testing
- Functional testing
- Compatibility testing
- Localization testing
Software
Sentry
Perforce
Timeline
QA Tester
Activision
03.2021 - 12.2025
Shift Leader/Game Master
Escapology
04.2019 - 02.2021
Seasonal Overnight Stocker
Walmart
09.2015 - 01.2016
GED -
Texas Education Agency