Jacqueline Gruba
Chicago,IL
Summary
I am a Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goal also known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Associate
Staffing Team Inc . College Of Dentistry
Chicago, IL
06.2024 - Current
- Greeted patients and collected patient information, including medical history.
- Ensured accuracy of patient data in EMR system.
- Assisted with scheduling appointments and verifying insurance coverage.
- Answered incoming calls, responded to inquiries and routed calls appropriately.
- Verified insurance eligibility via phone or online portals.
- Prepared charts for upcoming appointments and completed follow-up notes after visits.
- Scheduled appointments for patients via phone and in person.
- Registered patients and scheduled appointments.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Sales Associate
Orangetheory Fitness
Oak Park, IL
05.2023 - 06.2024
- Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
- Maintains accurate records using established OTF sales systems
- Conducts telephone inquiries/follow up calls/customer care calls
- Leads OTF studio previews with prospects and/or fitness program holders
- Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
- Must be able to participate in 2 OTF scheduled workouts per week
- Maintains an organized and clean lobby/front desk area
- Responsible for processing accurate cash and credit card transactions
- Follow up and follow through activities with all prospective clients
- Must prospect outside the studio for at least 1 hour per shift
- Responds immediately to member requests, inquiries and concerns
- Proper onboarding all OTF clients through the use of Client Intake Forms and FP Agreements
- Works closely with Fitness Team to ensure that processes are fulfilled
- Responsible for attending and participating in all relative OTF training programs
- Establishes and maintains an effective referral program
- Required to attend two monthly team meetings
Customer Service Representative
Planet Fitness
Forest Park, IL
01.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized
- Swept, mopped and sanitized wooden and tile floors
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
Cashier
Speedway Gas Station
Cicero, IL
09.2021 - 01.2022
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Customer Service/Receptionist
Katy Family Dentistry
Houston, TX
11.2018 - 09.2020
- Greeting clients and directing them to the appropriate area of the clinic
- Answering phone calls and emails, ensuring that clients can schedule their appointments at a time convenient to them
- Processing dental reports and service payments
- Ensuring the adequacy of dental inventories
- Performing front office functions including telephone activities, patient appointment scheduling, patient registration, computer data entry, collection of payments, and maintaining patient records systems in a manner that promotes quality patient service
Education
High School -
Morton Ranch High School
Katy, TX, US01.2013
Skills
- Credit Card Payment Processing
- Flexible Schedule
- Report Generation
- People Skills
- Order and Refund Processing
- Teamwork
- Good Work Ethic
- Computer skills
- Planning & Organizing
- Management skills
- Dental Receptionist
- Insurance verification
Certification
Food Handler Certification
Timeline
Medical Office Associate
Staffing Team Inc . College Of Dentistry
06.2024 - Current
Sales Associate
Orangetheory Fitness
05.2023 - 06.2024
Customer Service Representative
Planet Fitness
01.2022 - 05.2023
Cashier
Speedway Gas Station
09.2021 - 01.2022
Customer Service/Receptionist
Katy Family Dentistry
11.2018 - 09.2020
High School -
Morton Ranch High School