Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Jacqueline Henderson

Gwynn Oak,MD

Summary

Well-qualified, motivated, ambitious, and passionate healthcare professional with 10+ years of adapting in managing specimens, assisting with mobility, administrative/clinical healthcare settings, utilizing excellent communication skills, continually to serve as a professional advocate within the community / healthcare settings, HIPAA/OSHA knowledge, proficient in billing and coding , medical terminology, classification of data from patient's records, securing patients & civilians from harm , as well as responding to emergencies, familiarity with outlook office, microsoft word/ excel also long- term/ short - term residential care, excellent communication skills with medical professionals, patient's families, other caregivers and a dedicated employee known for punctuality, pursuing employment options where good customer service and positive altitude will make a difference. Excellent relationship-buildding, prioritization and time management skills. Certified in Certified Nursing Assistant , Professional Security Guard, CPR/AED , Medication Technician. 33 Dependable medical team member with 3 years of experience in ( Team Based] office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant/Geriatric Nursing Assistant

John Hopkins Homecare
Baltimore, MD
03.2022 - Current
  • Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
  • Reported and recorded observations and results of treatments, tests, procedures and specimens to facilitate care plan.
  • Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.
  • Maintained safe and sanitary work stations and equipment to reduce spread of germs, bacteria and other pathogens.
  • Supplied incontinent care, ambulation, range of motion, communication and other wellness needs to support bodily functions and meet physical therapy goals.
  • Maintained best-in-class standards for individualized care in 10 bed unit by continuously checking in with patients and families and quickly providing care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Helped residents walk with or without self-help devices.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Professional Security Officer

Allied Universal Security
Baltimore, MD
09.2018 - 03.2022
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Secured all doors in office and main building.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Administrative Assistant/Data Analyst

First Choice LLC
Silver Spring, MD
10.2017 - 08.2018
  • Identified and documented detailed business rules and use cases based on requirements analysis.
  • Researched and resolved issues regarding integrity of data flow into databases.
  • Performed clerical tasks
  • Analyzed transactions to build logical business intelligence model for real-time reporting needs.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.
  • Worked as a liaison officer between the management and the staff

Education

Some College (No Degree) - CPR/AED

Basic Life Support CPR/AED
Fredricksburg, MD
07-2023

No Degree - Clinical Certified Medical Assistant

Bryan University
Tempe, AZ
03-2023

Some College (No Degree) - Certified Nursing Assistant

It Works Learning Center
Baltimore, MD
09-2022

No Degree - Medical Administrative Assistant

Community College of Baltimore County
Milford Mill, MD
10-2016

High School Diploma -

New Spiritual Foundation Academy
Baltimore,MD
07-2010

Some College (No Degree) - Certified Medication Technician

Nursez R US
Townson,MD
11-2001

Some College (No Degree) - Multi-Skilled Medical Technician

Baltimore Community College
Baltimore, MD
09-1999

Licensed Practical Nurse

California Preparatory College
California City, CA

Skills

  • Inpatient care
  • Patient-focused care
  • Transporting patients
  • Observing responses
  • Documenting behaviors
  • Medical office administration
  • Dementia and Alzheimer's knowledge
  • Direct Patient Care
  • Helping with medication
  • Responding to emergencies
  • Collecting specimens
  • able to lift 20 pounds
  • EHR knowledge
  • Medical Terminology Knowledge
  • Infection control procedures
  • Understands mobility assistance needs
  • charting expertise
  • Database Administration
  • Customer service oriented
  • Knowledge of HIPAA regulation
  • Care plan implementation
  • Monitoring fluids
  • Electronic Charting
  • Telephone etiquette
  • Condition Monitoring
  • Range of motion exercises
  • Performing patient intakes
  • Specimen Collection

Affiliations

I am a person who like to listen to music,read an exciting book, I also love arts and crafts with the patients.

Accomplishments

I received awards called Applause, the nurses who show their appreciation of how welled you worked with them and the patients.

Certification

I am a Clinical Certified Medical Assistant and a Certified Nursing Assistant at the moment I am working towards getting my Bachelors in Science / Registered Nurse Degree.

Timeline

Certified Nursing Assistant/Geriatric Nursing Assistant

John Hopkins Homecare
03.2022 - Current

Professional Security Officer

Allied Universal Security
09.2018 - 03.2022

Administrative Assistant/Data Analyst

First Choice LLC
10.2017 - 08.2018

Some College (No Degree) - CPR/AED

Basic Life Support CPR/AED

No Degree - Clinical Certified Medical Assistant

Bryan University

Some College (No Degree) - Certified Nursing Assistant

It Works Learning Center

No Degree - Medical Administrative Assistant

Community College of Baltimore County

High School Diploma -

New Spiritual Foundation Academy

Some College (No Degree) - Certified Medication Technician

Nursez R US

Some College (No Degree) - Multi-Skilled Medical Technician

Baltimore Community College

Licensed Practical Nurse

California Preparatory College
Jacqueline Henderson