Jacqueline Henry
Hurlock,MD
Summary
To further my education in the cosmetology industry and qualify at a higher level
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
OWNER/COSMETOLOGIST
JACKIE’S PERSONAL TOUCH
02.1999 - Current
- Owner of a full-service salon
- Developed and implemented personalized service strategies to enhance client satisfaction and retention.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff on best practices in customer engagement and service excellence.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Trained junior cosmetologists on best practices for customer service and technical skills, fostering team development.
- Developed and implemented innovative beauty treatments to improve service offerings and attract new clientele.
- Performed advanced techniques in hair coloring, cutting, and styling to meet diverse client needs.
COSMETOLOGY INSTRUCTOR
CAROLINE CAREER AND TECHNOLOGY
08.2008 - 01.2010
- Teach and assist student to achieve their cosmetologist license through the state of Maryland
- Developed curriculum for cosmetology courses ensuring alignment with industry standards.
- Evaluated student performance through practical assessments and feedback sessions.
- Mentored aspiring cosmetologists, fostering professional growth and skill enhancement.
- Collaborated with faculty to enhance program offerings and ensure compliance with regulatory requirements.
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
Education
Docorate of Professional Cosmetology - Professional Cosmetoly
Institute of Cosmetology
Washington, DC07-2022
Marsters of Professional Cosmetology - Cosmetology
Institute of Cosmetology
Washinton, DC07-2019
Associate of Applied Science - Accounting
Chesapeake College Wye Mills
Wye Mills, Maryland05.2012
Cosmetology Course - undefined
Delmarva Beauty Academy
Salisbury, Maryland04.1996
Skills
- Personable and professional at all times
- Always willing to learn and reteach
- Extremely hard worker
- Reliable
- Problem solver
- Customer relations
- Small business operations
- Business management
- Client service
- Business marketing
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
ACTIVITIES
Head Trustee, Secretary, Building Fund President, Financial Advisor for New Revelations Baptist Church. Board Member for cosmetology program and mentor program for Caroline Career & Technology
Certification
- Licensed Mater Cosmetologist - 1996
- Certified Senior Cosmetologist , Jackie'sPersonal Touch - 2008
- Certificate of Teacher Training - 2008
- Maryland Educator Certificate-2008-2010
- Influence National Educational Symposium Training-2010
- Dudley's Dynasty Natural Hair Training - 2016
Timeline
COSMETOLOGY INSTRUCTOR
CAROLINE CAREER AND TECHNOLOGY
08.2008 - 01.2010
OWNER/COSMETOLOGIST
JACKIE’S PERSONAL TOUCH
02.1999 - Current
Cosmetology Course - undefined
Delmarva Beauty Academy
Docorate of Professional Cosmetology - Professional Cosmetoly
Institute of Cosmetology
Marsters of Professional Cosmetology - Cosmetology
Institute of Cosmetology
Associate of Applied Science - Accounting
Chesapeake College Wye Mills
Caroline County Public Schools, Transition Center Program Partner
1. Partnership providing students with disabilities to plan for the future
2. Formalize relationships with a local business for work base learning
3. Providing students with career opportunities and professional skills development
4. Allowing students to work, get paid and gain professional skill development