Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
CustomerServiceRepresentative

Jacqueline Hercules

Woodbridge,VA

Summary

Cybersecurity student pursuing an associate's degree, aiming to launch a rewarding career in the industry. Proactive in bridging knowledge gaps to deliver impactful contributions to future employers and team. Skilled in customer service, time management, and trend analysis, adept at problem-solving and devising effective solutions. Adept communicator with a proven track record of fostering positive relationships and surpassing objectives.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

IKEA
01.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Quickly learn and adapt to new software systems, demonstrating strong retention and efficient application in daily operations.

Home Furnishing Consultant

Ashley Homestore
03.2021 - 12.2021
  • Recommended merchandise to suit customer budget and preferences.
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Followed up with clients after installation and delivery to gauge customer satisfaction
  • Verified sales prices and processed cash or credit payments to complete sales.
  • Achieved monthly sales targets consistently by implementing effective upselling strategies during consultations.

Barista

Wegmans
12.2018 - 10.2020
  • Retained knowledge of menu items to assist customers with beverage selections.
  • Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times.
  • Followed money handling guidelines to verify check total, monitor tip disbursement, and manage cash drawer.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Line Cook

Taco Bell
03.2018 - 08.2018
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Handled rushes and used slow periods to clean, prep ingredients and restock supplies.
  • Avoided waste and produced consistent results by memorizing recipes, portion sizes, and plating techniques.

Retail Sales Associate

Cracker Barrel
11.2017 - 03.2018
  • Organized and faced products on shelves and in displays to comply with merchandising standards.
  • Answered customer questions to enforce return and exchange policies.
  • Updated pricing and signage to advertise sales or seasonal products.

Education

Associate of Applied Science - Cyber Security

Northern Virginia Community College
Woodbridge, VA
05-2027

High School Diploma - undefined

Forest Park High School
Woodbridge, VA
06.2019

Skills

  • Customer service
  • Data entry
  • POS systems expert
  • Time management

Languages

English
Full Professional
Spanish
Limited Working

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Customer Service Representative

IKEA
01.2022 - Current

Home Furnishing Consultant

Ashley Homestore
03.2021 - 12.2021

Barista

Wegmans
12.2018 - 10.2020

Line Cook

Taco Bell
03.2018 - 08.2018

Retail Sales Associate

Cracker Barrel
11.2017 - 03.2018

High School Diploma - undefined

Forest Park High School

Associate of Applied Science - Cyber Security

Northern Virginia Community College

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