Maria Jacqueline Hernandez
Plainview
Summary
Patient Services Specialist with exceptional organizational and time management skills, adept at ensuring efficient patient interactions and administrative tasks. Demonstrates precise attention to detail and excellent communication abilities, providing outstanding customer service in high-pressure environments. Utilizes computer literacy to enhance service delivery, maintaining a patient and professional demeanor.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Optum specialty pharmacy
11.2024 - Current
- Coordinated patient care activities and services within specialty pharmacy environment.
- Managed patient communications and inquiries regarding medication and treatment plans.
- Collaborated with healthcare providers to ensure accurate medication management.
- Scheduled patient appointments and follow-ups for ongoing care continuity.
- Assisted patients in navigating insurance benefits and medication authorizations.
- Maintained updated patient records in electronic health systems for compliance.
- Supported pharmacy staff in operational workflows to enhance service delivery.
- Educated patients on medication usage, side effects, and adherence strategies.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Assistant
Small Business
Plainview
01.2024 - Current
- Helped disabled veteran with transportation, inventory, shipping and handling.
- Streamlined shipment processes, reducing delays and improving accuracy, resulting in timely and efficient deliveries.
- Coordinated with team members to restock supplies, ensuring seamless operations and preventing inventory shortages.
- Utilized shipping software for tracking and record-keeping, enhancing data accuracy and operational efficiency.
- Assisted a disabled veteran with transportation and logistics, demonstrating commitment to community service and support.
- Ensured precise packaging and labeling of shipments, maintaining high standards of accuracy and customer satisfaction.
- Implemented streamlined shipping processes, reducing delays and enhancing accuracy, ensuring timely deliveries and customer satisfaction.
Mail Carrier
United Sates Post Office
Lubbock
03.2024 - 08.2024
- Efficiently processed and prepared outgoing shipments for various carriers, ensuring accurate packaging and labeling.
- Monitored inventory levels and coordinated restocking of supplies to support smooth shipping.
- Utilized shipping software to generate tracking information and maintain organized records of all shipment.
- Sort, lift, and push mail and packages for delivery preparation, ensuring timely distribution.
- Deliver mail along assigned routes, maintaining high customer satisfaction with on-time delivery.
- Collect mail from customers, ensuring all items are processed efficiently.
- Sell stamps, stamped paper, and money orders, providing excellent customer service.
- Work in all weather conditions, demonstrating adaptability and commitment.
- Assist customers with postal transactions, providing guidance and maintaining excellent service standards.
- Handle mail in various weather conditions, demonstrating reliability and commitment to job responsibilities.
- Analyze daily mail volume to optimize delivery routes, improving operational efficiency and reducing delays.
- Streamline delivery operations by analyzing routes, leading to improved efficiency and reduced delays.
- Ensure customer satisfaction by delivering mail promptly, even under challenging weather conditions.
- Assist customers with postal transactions and inquiries, providing reliable and friendly service.
Patient Services Specialist
Covenant West Texas Family Medicine
Plainview
02.2017 - 08.2024
- Develop patient education programs, enhancing awareness of medical conditions and treatments.
- Manage patient scheduling, ensuring timely and accurate appointment bookings.
- Collaborate with healthcare providers to optimize patient care and streamline communication.
- Address patient concerns, resolving issues professionally and compassionately.
- Maintain accurate and confidential patient records using electronic health systems.
- Analyzed patient care workflows, identifying inefficiencies and implementing solutions that enhanced operational efficiency.
- Fostered strong relationships with medical staff to ensure a seamless patient experience and improved care coordination.
- Introduced digital tools to streamline patient communication, reducing response times and enhancing service delivery.
- Implemented process improvements that significantly reduced patient wait times and elevated overall clinic performance.
- Pioneered patient feedback system, gathering insights to continuously improve service quality and patient satisfaction.
- Executed patient outreach initiatives, increasing appointment adherence and reducing no-show rates.
- Partnered with insurance companies to streamline billing processes, enhancing patient financial experience.
- Trained new staff on patient management systems, ensuring consistent and quality care delivery.
- Led patient retention initiatives, resulting in a notable decrease in no-show rates and improved patient engagement.
- Conducted comprehensive reviews of patient flow, identifying bottlenecks and implementing strategies to enhance clinic efficiency.
- Developed and integrated a digital feedback system, gathering actionable insights to refine patient services and boost satisfaction.
- Partnered with multidisciplinary teams to enhance communication and coordination, ensuring top-tier patient care and streamlined processes.
Admissions
Wayland Baptist University
Plainview
01.2013 - 11.2014
- Reviewed and processed applications for undergraduate and graduate programs, ensuring all required documents were received and evaluated in a timely manner.
- Conducted informational sessions and guided prospective students through the admissions process, addressing their questions and concerns.
Education
High School Diploma -
Plainview High School
Plainview, TXExplore a Career in Medical Coding -
South Plains College
Medical Terminology -
South Plains College
Explore a Career as an Administrative Medical Assistant -
South Plains College
HIPAA Compliance -
South Plains College
Skills
- Ability to work under pressure
- Organization
- Communication
- Customer service
- Computer literacy
- Time management
- Attention to detail
- Patient
- Healthcare regulations
- Patient advocacy
- Problem solving
- Conflict resolution
- Team collaboration
- Empathy training
- Appointment scheduling
- Process improvement
References
- Gloria Preciado, Covenant Health, 806-587-3296
- Adriana Beatriz De La Fuente, Covenant Health, 806-983-0942
Languages
- Spanish, Native
- English, Native
Timeline
Patient Care Coordinator
Optum specialty pharmacy
11.2024 - Current
Mail Carrier
United Sates Post Office
03.2024 - 08.2024
Assistant
Small Business
01.2024 - Current
Patient Services Specialist
Covenant West Texas Family Medicine
02.2017 - 08.2024
Admissions
Wayland Baptist University
01.2013 - 11.2014
High School Diploma -
Plainview High School
Explore a Career in Medical Coding -
South Plains College
Medical Terminology -
South Plains College
Explore a Career as an Administrative Medical Assistant -
South Plains College
HIPAA Compliance -
South Plains College