Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Williams

Louisville,KY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

AmerisourceBergen
02.2024 - Current
  • Understands physical, psychological, and social challenges of specific disease states and assists patients with drug therapy and pharmacy care issues.
  • Answers and resolves patient inquiries within committed time frames.
  • Promotes drug compliance.
  • Reports all adverse events related to drug therapy and pharmacy care
  • Establishes and maintains strong customer relationships with physician practices to streamline communication with patients, payers, pharmacists, nurses, labs, and other heal care related parties
  • Participates in administration of patient's pharmacy care plan
  • Troubleshoots and resolves patient and payer issues in timely fashion
  • Works in team-structured environment to provide support to other members of healthcare team.
  • Embraces continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to healthcare team.
  • Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan, flags issues that need to be addressed
  • Coordinates responses and resolutions with appropriate internal and external parties
  • Actively participates in discussions with pharmacists, nursing services, pharmacy support manager, and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.
  • Performs related duties as assigned
  • Managed approximately 30 incoming calls and 30 outbound calls.

Pharmacy Technician

AmerisourceBergen
09.2021 - 02.2024
  • Packing ambient and cold medicines for customers
  • Packing ambient medicine in UPS and FedEx bubbles
  • Packing cold medicine in small, medium, and large coolers
  • Shipping ambient and cold medicines to customers
  • Opening and closing trucks and loading trucks.
  • Coordinated verification and filling of more than 2,000 daily prescriptions in high-volume pharmacy environment.
  • Coordinated verification and filling of more than 3,000 daily prescriptions in high-volume specialty pharmacy environment.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

Certified Clinical Medical Assistant (gastroenterology/hepatology)

University of Louisville physician
06.2012 - 08.2015
  • Calling patients back to triage room and then taking them back to room to see doctor
  • Take patient’s vitals (BP, pulse, temp, and chief complaint)
  • Prior authorizations for medications, medical insurance, and precertification
  • Measure, draw, and give injections
  • Performed EKG’s
  • Interact with staff, doctors, and patients
  • Call patients and give x-ray results, check on them to see how feel.
  • Took care of 40 patients per day
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.

Education

Bachelor's Degree, - Healthcare Administration

University of Arizona, Global Campus
Tucson, AZ
05.2024

Skills

  • Prior authorizations, precertification
  • Attention to detail
  • Very organized while performing multiple tasks
  • Computer skills including Word, Excel, EMR, and PowerPoint
  • Strong communication skills
  • Ability to work under pressure
  • OSHA, CLIA, and HIPAA Policies
  • Insurance Verification
  • Patient Care Coordination
  • Verbal and written communication
  • Medical Terminology
  • Registration and Scheduling

Timeline

Patient Care Coordinator

AmerisourceBergen
02.2024 - Current

Pharmacy Technician

AmerisourceBergen
09.2021 - 02.2024

Certified Clinical Medical Assistant (gastroenterology/hepatology)

University of Louisville physician
06.2012 - 08.2015

Bachelor's Degree, - Healthcare Administration

University of Arizona, Global Campus

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