Jacqueline Hernandez
Monmouth Junction,NJ
Summary
Dedicated and customer-service professional with a proven track record of delivering exceptional customer experience. Skilled in active listening, problem solving, and conflict resolution. Strong communication skills, genuine passion for helping others.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier/Dispatcher
Parts Authority
North Brunswick, NJ
08.2020 - 10.2023
- Retrieve and sell new and replacement automotive parts
- Assist external and internal customers by listening to and clarifying requests; identifying automotive parts; offering alternative solutions
- Complete sales by entering purchased items into sales/inventory system, obtaining payment; Adding purchase to credit account; issuing sales receipts.
- Maintain parts inventory by verifying supplies; placing orders when order-points are reached.
- Stock items by unpacking, arranging and placing items in bins and on shelves; adjusting inventory systems.
- Receive and inspect return items, return payment; issue credit; re-pack and re-shelve items; return damage items to supplier.
- Receive and process orders from delivery drivers.
Stock
Walmart
North Brunswick, NJ
11.2012 - 10.2015
- Sort & stock products in backroom
- Stock products on shelves
- Ensure stock room clean and organized
- Ensure aisles are neat and area is clean
- Follow approved procedures for receiving, code dating, preparing, storing, price marking, arranging and restocking products to ensure quality, accuracy and product rotation.
- Block and face all products in accordance with Company policy
- Ensure that featured sale merchandise is attractively signed to stimulate sales.
- Handle damages or return- to - stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by dates.
- Greet customers and answer any questions
- Scan, handle and move merchandise efficiently and safely.
- Knowledge of the store and products sold to be able to assist customers with questions.
- Able to operate an electric pallet jack
Cafeteria Staff
New Brunswick High School
New Brunswick, NJ
10.2015 - 07.2019
- Prepare and serve food according to menus and in correct portion sizes as mandated by guidelines.
- Perform cleaning duties, including sweeping and mopping of floors, cleaning equipment and work areas, dishwashing and pot washing.
- Brews coffee, fills beverages machines, sets up hot and/or cold food areas.
- Complies with all state and federal and local health department requirements for safe food handling.
- Checks and stores all incoming supplies.
- Collects and strips trays for dishwashing
- Attends all mandatory in-service programs
- Manages POS/cash handling if applicable for position.
Security Officer
Metro One Loss Prevention
Somerset, NJ
03.2022 - 2023
- Monitored premises to prevent theft and ensure safety of personnel and property
- Conducted regular patrols to identify security risks and maintain a secure environment
- Responded promptly to incidents, providing detailed reports for incident management
- Collaborated with law enforcement during investigations to enhance security protocols
Front Desk Security Officer
Allied Universal Security Services
North Brunswick, NJ
07.2023 - Current
- Monitored premises to ensure safety and security of visitors and staff.
- Conducted regular patrols to identify and report suspicious activities.
- Managed access control procedures for visitors, employees, and vendors.
- Responded promptly to alarms and emergencies to maintain a secure environment.
- Utilized surveillance systems to monitor activity and document incidents effectively.
- Provided outstanding customer service while maintaining security protocols.
- Assisted in training new security personnel on operational procedures and standards.
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJ06.2018
Skills
Data Entry
Purchase Orders
Excellent Customer Service
Dispatch
Detail Oriented
Inventory/Stock
Payment processing/POS systems
Organized
Team Player
Certification
Sora
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Front Desk Security Officer
Allied Universal Security Services
07.2023 - Current
Security Officer
Metro One Loss Prevention
03.2022 - 2023
Cashier/Dispatcher
Parts Authority
08.2020 - 10.2023
Cafeteria Staff
New Brunswick High School
10.2015 - 07.2019
Stock
Walmart
11.2012 - 10.2015
High School Diploma -
New Brunswick High School