Jacqueline Hernandez Flores
Everett,MA
Summary
Experienced Nutrition Service Coordinator with over 5 years in patient service and concern resolution. Bilingual in English and Spanish, providing clear dietary guidance to Spanish-speaking patients. Trained 40+ staff in safety and service protocols, ensuring compliance with quality standards. Eager to leverage communication skills and cultural awareness in a cabin crew role at American Airlines.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Nutrition Service Coordinator
Mass General Hospital
Boston, Massachusetts
05.2021 - Current
- Provided exceptional customer service by promptly addressing concerns and complaints from patients regarding meal services or specific dietary needs.
- Ensured each patient received a tray that matched their dietary requirements.
- Input diet-specific food orders into computer system and ensured they were sent correctly to the Data Center.
- Distributed menu selection sheets to patients and assisted them in making their food choices when needed.
- Served food trays to patients in a timely manner while ensuring proper food safety protocols were followed.
- Resolved escalated patient concerns promptly, enhancing overall patient satisfaction.
- Trained staff on proper sanitation techniques and food handling practices.
Cashier
Taco Bell
Boston, Massachusetts
10.2020 - 03.2021
- Operated cash register to record all transactions accurately and efficiently.
- Greeted customers entering store and addressed needs to enhance shopping experience.
- Completed manual and machine counts of funds for transactions valued at over $100.
- Delivered high level of customer service to customers using active listening and engagement skills.
- Resolved customer complaints professionally in accordance with company policy.
- Offered to cover extra shifts to assist team during holidays and busy periods to support team during peak times.
Education
High School Diploma -
East Boston High School
Boston, MA06-2021
Skills
- Dietary management
- Patient interaction
- Staff training
- Attention to detail
- Time management
- Multitasking
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Nutrition Service Coordinator
Mass General Hospital
05.2021 - Current
Cashier
Taco Bell
10.2020 - 03.2021
High School Diploma -
East Boston High School