Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEXANDRA DILLARD

GAINESVILLE,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

Food/Nutrition Assistant

Shands Teaching Hospital & Clinics
12.2017 - Current
  • Inspects for errors on food trays to confirm that tray card information is consistent with food served
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Establishes and maintains good working rapport with inter-department personnel as well as with other departments within facilities to ensure patient satisfaction is met
  • Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.

File Clerk

UNIVERSITY OF FLORIDA – INSTITUTIONAL REVIEW BUREAU
12.2015 - 12.2017
  • Maintained filing system and general supplies
  • Provided general clerical duties: receptionist coverage, typing, operating office machines and computers, and sorting mail
  • Reviewed files to check for complete and accurate information

Telephone Interviewer

UNIVERSITY OF FLORIDA – SURVEY RESEARCH CENTER
08.2015 - 12.2015

Created, maintained, and entered survey information from clients into database

  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds
  • Achieved customer satisfactions ratings of 100%

Dining Services Associate

THE VILLAGE AT GAINESVILLE – JASMINE POINT DINING SERVICES
07.2007 - 07.2015
  • Served food and beverages to patrons
  • Trained new employees
  • Worked both front and back of dining room

Education

Bachelor of Arts - English

University of Florida
Gainesville, FL
05-2014

Skills

  • Written communication proficiency
  • Sensitivity to diverse cultures
  • Detail-oriented data management
  • Efficient scanning
  • Customer relationship management
  • Document oversight
  • Dietary management
  • Patient instruction
  • Customer relations
  • Call center experience
  • Client relations
  • Team development

Timeline

Food/Nutrition Assistant

Shands Teaching Hospital & Clinics
12.2017 - Current

File Clerk

UNIVERSITY OF FLORIDA – INSTITUTIONAL REVIEW BUREAU
12.2015 - 12.2017

Telephone Interviewer

UNIVERSITY OF FLORIDA – SURVEY RESEARCH CENTER
08.2015 - 12.2015

Dining Services Associate

THE VILLAGE AT GAINESVILLE – JASMINE POINT DINING SERVICES
07.2007 - 07.2015

Bachelor of Arts - English

University of Florida