Jacqueline Higley
Englewood
Summary
Detail oriented and personable, professional with hands-on experience, supporting clients and busy environments known for creating positive experiences, staying organized under pressure and effectively explaining services looking to transition into an assistant role where strong people skills and multitasking abilities can contribute to team success.
Overview
9
9
years of professional experience
Work History
Receptionist
Camping World RV Sales
2017.05 - 2018.11
- Greeted incoming visitors and customers professionally and friendly
- Confirmed appointments
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Worked well in a team setting, providing support to the sales and service teams.
Medical Assistant
United Urology
2018.11 - 2021.08
- Managed a clinic with approximately 20-40 patients per day
- Scheduling in office procedures, average 3-5 per day.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taking and recording vital signs
- Performed medical records management; filing, organizing and scanning documents.
- Assisted physicians with minor surgeries; preparing operating room and sterilizing instruments.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Processing prescription refills
Dental Receptionist
Chateaux Family & Cosmetic Dentistry
2022.02 - 2022.05
- Managed approximately 70-100+ incoming calls, emails and faxes per day from customers.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Insurance verification and billing
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
Medical Assistant/Receptionist
Epiphany Dermatology
2025.05 - 2026.03
- Delivered high quality customer service by guiding patients through services and answering questions.
- Managed front desk operations, including scheduling, client intake, and transaction processing
- Built strong client relationships, ensuring a positive and professional experience.
- Supported the team efficiently by coordinating schedules and maintaining organize records.
Education
Certified Medical Assistant -
Pima Medical Institute
Denver, CO10.2018
High School Diploma -
Conifer Highschool
Conifer06.2015
Skills
- Excellent customer service and client experience
- Multitasking in fast- paced environments
- Attention to detail and accuracy
- Punctual and reliable
- Problem solving & IndepIndependent work
- Scheduling & Calendar management
- Time management
- Proficient user of Microsoft applications including Word, Excel, PowerPoint and Outlook
Timeline
Medical Assistant/Receptionist
Epiphany Dermatology
2025.05 - 2026.03
Dental Receptionist
Chateaux Family & Cosmetic Dentistry
2022.02 - 2022.05
Medical Assistant
United Urology
2018.11 - 2021.08
Receptionist
Camping World RV Sales
2017.05 - 2018.11
High School Diploma -
Conifer Highschool
Certified Medical Assistant -
Pima Medical Institute