Jacqueline Hodges
Conehatta,MS
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
1
1
year of professional experience
Work History
Customer Care Specialist
Walmart
06.2023 - Current
- Analyzed customer accounts to identify discrepancies and errors in account information
- Updated customer records with accurate data and resolved any outstanding issues
- Reviewed invoices, credit memos and other financial documents for accuracy
- Conducted regular audits of customer accounts and identified potential risks or frauds
- Resolved customer complaints in a timely manner while maintaining a positive attitude
- Effectively manage phone, email, and chat online workflow
- Documented all customer interactions and inquiries in the ticketing system accurately and completely
- Conducted detailed reviews of accounts, detecting anomalies and irregularities to mitigate risks and prevent fraudulent activities
- Routed customers to the appropriate department when customer needs are outaide of scope of knowledge
GUEST ROOM ATTENDANT
Pearl River Resort
- Provided information to guests about hotel services, facilities and local attractions
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities
- Addressed guest complaints promptly and professionally
- Inspected all assigned areas for cleanliness, safety hazards, damages or maintenance issues
- Checked room status daily to ensure accuracy of records in the property management system
- Processed payments for additional services requested by guests
- Assisted with special requests from VIP guests when needed
- Reported any maintenance issues or concerns immediately to supervisors
- Ensured compliance with safety regulations during each shift.
FRONT DESK CLERK
Western Motel
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures
- Answered incoming calls and directed them to the appropriate personnel
- Assisted in resolving customer complaints and inquiries in a timely manner
- Processed credit card, cash, and other forms of payment for guest accounts
- Maintained accurate records of all guests' stays and charges
- Updated computer system with current guest information
- Verified identification for security purposes prior to issuing room keys.
Education
Bachelor In Cybersecurity -
Wilmington University
DIPLOMA -
Watertown High School
Skills
- Inbound and Outbound Calling
- Complaint Resolution
- Organization
- Time management skills
- Multi-tasking
- Data Entry
- Data Collection
- Retail Sales
- Customer Service
- Problem Resolution
- Prioritization
- Documentation
- Front Desk Communications
- Corporate Compliance
- Multi-Line Phone Systems
- Guest Relations
- Ability to work independently or as a group
- Reservation Management
- Conflict Management
- Time Management
- Listening Skill
Timeline
Customer Care Specialist
Walmart
06.2023 - Current
GUEST ROOM ATTENDANT
Pearl River Resort
FRONT DESK CLERK
Western Motel
Bachelor In Cybersecurity -
Wilmington University
DIPLOMA -
Watertown High School