Tiffany Thompson
Lithonia,GA
Summary
Customer-focused Call Center Representative with experience handling high-volume inbound and outbound calls while providing exceptional customer service. Skilled in resolving customer concerns, processing account updates, maintaining accurate records, and building positive customer relationships. Strong communication, multitasking, and problem-solving abilities with a commitment to exceeding performance goals.
Overview
2027
2027
years of professional experience
Work History
Customer Care Specialist
Retail Service Center
Lithonia, GA
04.2025 - 06.2026
- Responded to customer questions regarding products, orders, and returns.
- Processed refunds, exchanges, and account adjustments.
- Maintained accurate customer records and transaction details.
- Assisted in training newly hired customer service representatives.
- Supported company initiatives to improve customer retention.
Administrative Assistant / Customer Support
Premier Business Services
Lithonia, GA
10.2024 - 05.2026
- Answered multi-line phone systems and directed calls appropriately.
- Scheduled appointments and maintained office records.
- Assisted customers with service inquiries and account updates.
- Performed data entry and administrative support duties.
- Maintained confidential customer and business information.
Call Center Representative
TechConnect Solutions
Atlanta, GA
05.2023 - 07.2024
- Provided phone and email support for technical issues.
- Guided customers through troubleshooting steps and problem resolution.
- Created support tickets and documented customer interactions.
- Improved first-call resolution rates through effective communication.
- Maintained service level agreements and response times.
Call Center Representative
ABC Customer Solutions
Atlanta, GA
2022 - 2023
- Manage 80–100 inbound customer calls daily regarding billing, account management, and service inquiries.
- Resolve customer concerns efficiently while maintaining high satisfaction ratings.
- Document customer interactions accurately in CRM systems.
- Meet daily performance metrics and quality assurance standards.
- Escalate complex issues to appropriate departments when necessary.
Call Center Representative
XYZ Support Services
Decatur, GA
2021 - 12.2022
- Assisted customers with account inquiries, service requests, and complaint resolution.
- Processed customer information updates and service changes.
- Maintained professionalism during high-volume call periods.
- Educated customers on company products and services.
- Achieved consistent customer satisfaction scores.
Education
High School Diploma -
McNair High School
Decatur, GA05.2009
Skills
Customer Service Excellence
Inbound & Outbound Calling
Call Center Operations
Customer Complaint Resolution
Data Entry & Documentation
CRM Systems
Microsoft Office Suite
Active Listening
Time Management
Problem Solving
Multitasking
Team Collaboration
Timeline
Customer Care Specialist
Retail Service Center
04.2025 - 06.2026
Administrative Assistant / Customer Support
Premier Business Services
10.2024 - 05.2026
Call Center Representative
TechConnect Solutions
05.2023 - 07.2024
Call Center Representative
ABC Customer Solutions
2022 - 2023
Call Center Representative
XYZ Support Services
2021 - 12.2022
High School Diploma -
McNair High School