Jackie Hoff
Lyman,Nebraska
Summary
Motivated Branch Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Vice President-Branch Manager
Meridian Trust Federal Credit Union
08.2013 - Current
- Implemented and maintained policy and procedures
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Cross sold products to members to boost sales and services.
- Participated in two mergers and acquisitions that expanded company footprint into new markets.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Provided sound underwriting by improving loan approval rates by conducting thorough risk assessments and evaluating borrowers'' financial capabilities.
Education
Gering High School
Gering, NebraskaSkills
- Coaching and Mentoring
- Operations Management
- Mergers and Acquisitions
- Sales Management
- Organizational Skills
- Professional and Courteous
- Consumer Lending
- Regulatory Compliance
- Underwriting Expertise
- Staff Development
Certification
- NMLS Certified
- State of Nebraska Notary Public
Timeline
Vice President-Branch Manager
Meridian Trust Federal Credit Union
08.2013 - Current
Gering High School
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