Jacqueline Igbikiowubo
Katy,TX
Overview
18
18
years of professional experience
Work History
Payroll Manager
Heartflow Inc.
03.2025 - Current
- Lead end-to-end payroll operations, including payroll processing for domestic and global workforces for exempt, non-exempt and international employees, managing complex calculations, deductions, and quarterly/year-end tax filings and promptly resolving payroll issues and inquiries
- Ensure adherence to all federal, state, and local wage/tax laws; develop policies and align compliance with regulatory and company policies and objectives
- Oversee payroll software, manage configurations, integrations, and support system upgrades/issues for US and Global Payroll (UK, Netherlands, Canada and Italy)
- Lead the selection, implementation, and performance management of global payroll service providers
- Design and implement new procedures, processes, and systems and workflows, and create/maintain Standard Operating Procedures (SOPs) for efficiency and accuracy
- Partner with HR, Finance, Legal, and IT to resolve issues, support initiatives including HRIS implementations, and provide guidance
- Develop scalable processes for US and global workforce growth, including tax registration and local compliance setup in new countries
- Maintain SOX compliance to ensure internal controls are operating effectively and document evidence of performance
- Conduct audits, reconcile data, and ensure accurate reporting to regulatory bodies and internal management
- Assist with financial audits, 401k audits, and other regulatory and compliance audits
- Managed and approved daily, monthly, and quarterly stock transactions. (ESPP, ISO, NSO, RSU)
- Managed regular preparation of relevant management reports, including weekly, monthly, quarterly, and year-end reports (gross payroll, hours worked, accrual vacation, tax deductions, benefit deductions, etc.)
- Analyze the existing internal and external system architecture, solution and interface requirements, business processes and operational needs with a view to delivering strategic and operational value to the organization.
- Assist with our US and International Leave including Parental Leave, Covid Leave, Sick Leave and Personal Leave which was paid out through various systems.
- Perform bi-weekly benefit changes for US and Global payroll
- Manage, train and mentor direct staff
- Other duties as assigned
Global Payroll Manager
ABC Fitness Solutions LLC
03.2023 - 03.2023
- Responsible for leading and managing the global payroll function within the company.
- Ensure that payroll processes are accurate, efficient, and compliant with the labor laws and tax regulations of various countries, including the US and Canada, Brazil, Australia, Ireland, United Kingdom, Mexico, India, and Portugal, pay cycles are from bi-weekly, and monthly.
- Responsible for coordinating payroll activities across different regions and managing the global payroll team of 3 professionals. I also recommend sufficient goals for the payroll team and responsible for tactical implementation of team and setting individual goals, and responsible for the documentation of standard processes within the team.
- Ensure all payrolls are accurate and timely paid for the employees, maintain all global payroll compliance with tax and labor laws, and oversee the integrity of financial records related to payroll.
- Developed an oversee a global payroll strategy that ensures consistent and compliant payroll processes across multiple countries.
- Establish and maintain payroll controls and payroll related procedures for US SOX compliance. Which requires me to remain current on new legislation and regulatory ruling impact payroll and provide guidance on various federal, state, and local legislation.
- Critically review and analyze payroll procedures to implement changes leading to best practice for the operations.
- Manage the payroll tax processing via vendors and agencies, reports, and other necessary documentation related to global tax. Train employees who are involved in payroll on tax regulations and best practices.
- Prepare and present payroll reports for senior management, accounting, and auditing purposes.
- Maintain and manage accurate and up-to-date global payroll records, including employee data, earnings, taxes, and deductions Reviewed/Updated new and existing earnings codes and deduction codes for new programs or benefits. (US and International)
- Conduct regular global payroll audits including the 401K audits, payroll audits and workers comp audits which includes identifying any differences and being able to rectify all discrepancies and confirming we are within compliance of all rules and regulations.
- Collaborate with local teams for example finance, HR, and our legal department as well as working close with our global partners as well in various countries to ensure alignment and adherence to global payroll processes and standards and to create payroll reports and payroll forecasts.
- Lead the integration of new acquisitions into the applicable payroll processes, systems, and locations in partnership with other integration team members, Lead the development, implementation, maintenance, and coordination of Global payroll operations.
- Ensure payroll accuracy by completing thorough reviews of payroll audit reports and making corrections as needed.
- Review and approval of final payroll processes each pay period.
- Manage issues related to employee deductions and other liabilities, including reconciling. Identify key issues and patterns from partial and conflicting data.
- Work with clients on a retained project basis, to maximize the recruiting process.
- Ensure Key Performance Indicators (KPIs) for payroll are created, achieved, and measured regularly.
- Created and updated all payroll documentations/SOPs for US and International.
- Ensure accurate compliance with FLSA and state wage requirements.
- Collaborate with leadership on payroll strategy to address best-in-class payroll solution.
- Ensure service delivery quality for all processes and procedures, keeping third parties accountable if necessary.
- Manage the annual year-end payroll process and create payroll forecasts.
Sr. Payroll Manager
Confluent Inc. (Laid Off)
04.2022 - 02.2023
- Manage Workday system to process payroll account transactions for 2200 US employees and 50 Canada employees. (e.g., salaries, benefits, garnishments, deductions, taxes and third-party payments) Including processing on demand payments and manual payments, loading EIB payments and completing the full settlement process of payroll.
- Used 3rd party vendors to process Global Payroll for a total of 277 employees. (India, UK, Spain)
- Overseas processing of payroll changes (e.g., new hires, terminations, raises, cost center changes, company transfers) and all system upgrades.
- Deposit 401K contributions and managed 401k loan payments as well as deposits made through Fidelity. Deposited HSA contributions and managed that within payroll. Worked with Empyrean for benefits within the US and Canada
- Process monthly relocation expenses from Cactus
- Ensure compliance with tax laws and internal policies, (setting up new states, UI accounts and locals' jurisdictions as needed. Setting up Providence's in Canada.)
- Effectively hire, supervise and coach 2 payroll specialists within my team, hold weekly team meetings and training.
- Compiled data to manage the SOX processes after each payroll. Assisted with audits including the 401K audit, payroll audit and Workers Comp Audit.
- Managed and approved daily, monthly, and quarterly stock transactions. (ESPP, ISO, NSO, RSU)
- Managed and approved all terminations processed to ensure they were accurate and timely paid out and paid according to state requirements.
- Audit W-2s, W2c's, T4, 941's, 940's, payroll balance sheets, Quarter and YTD earnings reports, etc.
- Collaborate with our People Ops, Benefits, HRIS, Equity and Finance teams on documentation, processes related to employees' issues or updates. Held bi-weekly meetings with Managers and Directors from these departments US and Canada. Discussed open enrollment and Compensation planning.
- Reviewed/Updated new and existing earnings codes and deduction codes for new programs or benefits.
- Assisted with our Leave Process through Larkin including Parental Leave, Covid Leave, Sick Leave and Personal Leave which was paid out through Workday.
- Managed regular preparation of relevant management reports, including weekly, monthly, quarterly, and year-end reports (gross payroll, hours worked, vacation accrual, tax deductions, benefit deductions, etc.)
- Analyze the existing internal and external system architecture, solution and interface requirements, business processes and operational needs with a view to deliver strategic and operational value to the organization.
- Critically review and analyze current payroll, benefits, tax procedures, and systems to recommend and implement changes leading to best practice operations.
- Perform all necessary testing and validation throughout the implementation phase and parallel payroll processing runs. Project lead on all payroll implementation of systems or updates.
- Created and updated all payroll documentation/SOPs.
- Resolve issues and answer payroll-related questions, complete all legal documentation for FI's and HIB holders.
- Represent the organization in the project and develop strong partnerships with business stakeholders, the project team, and stakeholders within the company to jointly understand business needs to drive an optimal delivery of the solution. Provide strategic partner recommendations based on best practices within this project.
- Completed additional projects and payroll duties needed within the team and department.
Sr. Total Rewards Payroll Analyst
Ascend Performance Materials (Laid Off)
10.2019 - 04.2022
- Managed and processed bi-weekly payroll for salary and hourly employees to guarantee accuracy, including multi-state payroll, garnishments, benefits, and taxes to 300 employees. Including processing on demand and manual payments as needed.
- Global payroll processing for China, India, and Europe employees
- Submit Global Funding. Reconcile Global payroll accounts as needed for accounting.
- Ensure compliance with federal and state laws, regulations, and company policies/procedures; stays abreast of changes and new developments by researching and interpreting regulatory requirements including FLSA, Wage & Hour and Texas Payday Law; resolves wage/hour issues for payroll processing.
- Responsible for employees benefit deductions and maintaining a relationship with Benefits as well as processing In-House Leave
- Serve as the primary point of contact with the payroll vendors, timekeeping vendor (Workday), and tax filing service vendor (ADP/OSV).
- Ensure all terminations are processed accurately and timely according to company policy.
- Provide supporting materials and data for internal/external auditors including 401K, Worker Comp and Payroll audits.
- Reconcile tax payments and tax filings to ensure accuracy. Reconcile payroll accounts for month end close. Work very closely with payroll for all accounting questions.
- Process Graebel monthly relocation expenses which included monthly gross up for wages.
- Submit 401K to Fidelity after reconciling each payroll.
- Audit W-2s, process W2c's, payroll balance sheets, YTD earnings, etc.
- Critically review and analyze current payroll, benefits, tax procedures, and systems to recommend and implement changes leading to best practice operations.
- Document and maintain appropriately controlled policies and procedures for the Total Rewards department. Maintaining training documents.
- Analyze the existing internal and external system architecture, solution and interface requirements, business processes and operational needs with a view to deliver strategic and operational value to the organization.
- Manage the data collection and evaluation for the program to ensure integrity and proper configuration, including historical data. Ensure full accuracy and integrity of all data. Provide expertise including payroll tax, deductions, and earnings taxability to ensure proper setup as well as integration to third party social service providers. Ensure system design is compliant with federal, state and local tax regulations.
- Perform all necessary testing and validation throughout the implementation phase and parallel payroll processing runs.
- Communicate actively with HR, HRIS, Benefits and Billing departments to review cross-departmental impacts and reconcile data sharing.
- Partner with other HR groups to foster improvements in day-to-day processes.
- Manage regular preparation of relevant management reports, including weekly, monthly, quarterly, and year-end reports (gross payroll, hours worked, vacation accrual, tax deductions, benefit deductions, etc.)
- Performing other duties as required
Payroll – HR Operations Manager
OilTanking North America LLC (Contract)
07.2019 - 10.2019
- Responsible for the preparation, documentation, and disbursement of the weekly, bi-weekly and semi-monthly payroll for employees.
- Maintain the payroll system to achieve alignment with the HR and Benefit systems.
- Execute all aspects of the payroll function in the preparation and processing of the bank's semi-monthly and monthly payroll, including maintenance changes, scheduled deductions, wage garnishments, union deductions and tax reporting.
- Interact with individual employees at all levels on payroll matters (i.e., withholding calculations, general payroll questions, available vacation, errors on checks, etc.)
- Manage W-2 controls (reconciliation) and distribution, and auditing of the payroll process.
- Responsible for making all union payments.
- Audit payroll process to ensure accuracy of the payroll process, compile data from a wide variety of sources (e.g., time sheets/payroll, salary adjustments, tax deposits, etc.) for analyzing issues, make recommendations regarding policies and procedures and ensure compliance with mandated requirements.
- Prepare and oversee the preparation of a variety of payroll-related documents (e.g., payment adjustments, retirement plan transfers, stop payments) and research discrepancies of payroll information (e.g., time sheets, leave accruals, overpayments, underpayments, etc.) for the purpose of documenting activities and issues; meeting compliance requirements, and providing audit references.
- Effectively hire, supervise and coach 2 payroll specialists within my team, hold weekly team meetings and training
- Prepare monthly report reconciling payroll entries and general ledger entries.
- Maintain relationships with internal and external auditors and state and federal agencies and ensure compliance with established financial, legal and/or administrative requirements. (401K, Workers Comp, Payroll Audits)
- Ensure compliance with federal and state laws, regulations, and company policies/procedures; stays abreast of changes and new developments by researching and interpreting regulatory requirements including FLSA, Wage & Hour and Texas Payday Law; resolves wage/hour issues for payroll processing.
- Evaluate and modifies the company's payroll policies to make sure that all programs are competitive and in compliance with legal requirements.
- Prepare and distribute written and verbal communication to inform employees and management of payroll and or any other policies. Maintains payroll guidelines by writing and updating policies and procedures.
Sr. Payroll Analyst
Prime Flight Aviation (Laid off)
02.2018 - 07.2019
- Responsible for processing full cycle payrolls Weekly, Bi-Weekly and Union payrolls. Utilized ADP EV5, and Kronos, for about 2500 union employees, which was multi-state including CA, PA, NY, FL, CH, NM
- Review reports and registers for accuracy and suggest audit methods to improve efficiency.
- Process the GL after each payroll. and implemented standard operation procedures for the payroll groups to ensure the quality, timeliness, and accuracy of payroll data and payroll processing.
- Verified and approved payroll wires and manual check request.
- Processed all new hires, completed new hire training with the filed locations, processed all terminations, processed all garnishments, completed all employment verifications, processed all unemployment claims, setup all direct deposits, setup tax withholdings for state and federal, processed benefit setups, and processed leave of absence, updated compensation as needed for jobs per location and new hires.
- Responsible for Union Billing for 4 Different agreements. (Including Dues and Welfare) Processed Full Cycle Account Payables including Benefits and Payroll Vendor Billing invoices. Processed billing for the payroll cost centers for each location.
- Performed monthly close and created journal entries as needed. Setup the General Ledger and ran cost reports out of ADP.
- Ran benefit-billing reports.
- Administer quarter end and year end process which includes auditing the W-2s, review quarter end and year end reports, preparing corrected W-2s, review wage and tax registers, and working with vendor to ensure tax returns are filed correctly.
- Responsible for assisting with 401K, internal and external audits and reconciliation of 401K files to the payroll registers.
- Setup 401K for employees and processed 401K loans.
- Supervised two full time employees. Developed close working relationships with employees, managers, and outside vendors.
Payroll and HR Manager
Total Concepts EMS (Laid Off)
06.2015 - 12.2018
- Processed Texas only payrolls Weekly and Bi-Weekly Full Cycle. (ADP Work Force Now, Concur and ETime). Completed the general ledger and payroll weekly audits.
- Processed garnishments, direct deposits, set up tax withholdings, setup all benefits, sent out cobra notices, and processed all unemployment claims and attended any appeals as needed.
- Processed W2's and W2C's. Processed and approved all Federal 940's and 941's. Worked with third party agency for our benefits.
- Recruiting for all open positions, posting of all new jobs, processed all new hires, completed all new hire orientations, and completed all terminations.
- Managed the leave process, managed our Vacation process, managed compensation of employees as well as creating job profiles.
- Monthly cost reports, monthly payroll reports, monthly hours' reports, manager reports as needed.
- Full Cycle Accounts Receivable Billing.
- Full Cycle Accounts Payables and Billing.
- Full Cycle Accounts Receivables.
- Performed monthly close and journal entries. (Dynamics)
- Supervised 3 full time employees. Developed close working relationships with all employees, monthly managers training and budget meetings, and making outside vendors visits. Performed varies of other duties as needed.
Sr. Payroll Manager
Appitus RTD (Laid off)
09.2014 - 06.2015
- Responsible for maintaining the integrity of personnel data for 6000 employees and for processing multi-state payrolls (CA, NY, NJ, OH) Weekly, Bi-Weekly and union payrolls all Full Cycle. (ADP PayExpert, E-Time and Concur).
- Managed garnishments, direct deposits, set up tax withholdings, unemployment claims.
- Oversaw the process of all new hires, completed all terminations, maintained all employee's benefits, and helped facilitate open enrollment of benefits, sent out cobra notices.
- Responsible for making all union payments.
- Maintain and analyze payroll transactions in accordance with company, Federal and State policies, and procedures.
- Review reports and registers for accuracy and suggest audit methods to improve efficiency.
- Verify and approve all payroll wires and manual check requests.
- Successfully developed and implemented standard operation procedures for the payroll department to ensure the quality, timeliness, and accuracy of payroll data. Prepared and implemented basic payroll and time and attendance training materials for US field locations.
- Responsible for General Ledger Accounts. Performed monthly close and journal entries. (Axpeta Accounting System).
- Administer quarter end and year end process, review quarter end and year end reports, process W2's and W2C's.
- Responsible for assisting with 401K, internal, and external audits, and reconciliation of 401k files to the payroll registers.
- Developing close working relationships with employees, managers, and outside vendors.
- Supervised one full time employee, holding biweekly meetings, including training and coaching.
Sr. Payroll Supervisor
Maersk Oil (Laid Off)
02.2014 - 09.2014
- Managed Semi-Monthly payroll for the US employees and a Monthly payroll for Expat employees in an accurate and timely manner all Full Cycle for US employees and international employees. (ADP, Concor, and SAP).
- Oversaw all new hires and completed new hire training, processed all terminations, and sent out Cobra notices.
- Completed all Pay Calculations related to off cycle pay increase/retractive calculations, new hire first pays, and termination pay for all Expat employees. Worked with Expats on Visa process and all benefits needed.
- Monitor, review and analyze payroll reports prior to and after payroll transmission to ensure accuracy of all foreign currency and taxes are accurate.
- Responsible for making all union payments.
- Completed all direct deposits, manual checks, wires, and all corrections.
- Reconcile, review, and import time data into HPL payroll system.
- Responsible for all garnishments, unemployment claims, managed all employee leaves, updated compensation.
- Responsible for 401K internal and external Audit; also, external, and internal government accounts.
- Monthly reconciliation of GL and all quarterly reports. Budget report, department cost reports, manager's reports.
- Created payroll process procedures manual.
- Liaise with Payroll provider to ensure efficient operations and system compliance.
- Processed Full Cycle Accounts Payables and Accounts Receivables.
- Various other Accounting and Payroll duties as needed.
Payroll Supervisor
Direct Energy (Laid Off)
11.2012 - 12.2013
- Managed full cycle multi-state payrolls for bi-weekly and semi-monthly USA employees. (Ceridian, ADP and SAP)
- Managed full cycle semi-monthly payrolls with multi-national and multi province for Canadian payrolls. (Ceridian, Cybershift and SAP)
- Reconcile and review all payrolls before processing.
- Managed all X-Pat employees. Completed Maternity top ups, STD top up, LTD calculations and vacation calculations for our Canada employees and oversaw our leave process and policy.
- Processed all new hires, terminations, cobra and unemployment claims, direct deposits, manual checks, wires, EFT's and pay cards payment, garnishments for US and Canada.
- Responsible for 401K payments. 401K, Worker Comp and Payroll Audits.
- Responsible for processing RRSP payments for Canada. Assist in year-end process for T4s and W-2s, 941, Releves
- Assist with reconciliation of all tax forms including Quarterly and annual PIER deficiency reconciliation and corrections, employer health tax, Manitoba tax and Releve 1 returns.
- Reconcile all union dues and remit payment to the various unions.
- Participate in internal, government and external audits.
- Performed monthly close and journal entries.
- Implemented payroll from Canada to the US.
- Created documentation and processes and procedures for payroll.
- Supervised Six Full Time Employees, holding weekly meetings, which included training and coaching.
Sr. Payroll Accountant
Quanex Building Products (Resigned Medical)
03.2012 - 11.2012
- Oversaw payroll in a timely and accurate manner weekly, and bi-weekly and union payrolls all multistate and full cycle.
- Processing and balancing all payrolls and miscellaneous manual check runs also. (SAP and ADP)
- Maintains payroll-related accounts and is responsible for the reconciliation and accuracy of 10 accounts within our 2 complex accounting system (Salmon and SAP).
- Managed direct deposits, 401K payments and set up tax withholdings for state and federal.
- Responsible for all new hires, completed new hire training, and processed all employee's benefits and processed all leave requests.
- Processed all terms, cobra benefits, and unemployment claims.
- Audited payroll before finalizing to ensure accuracy. Audit employee's records for missing or invalid costing center information, generated costing centers and general ledger accounts and interface and generated various inbound and outbound interfaces with our different systems.
- Processed quarter-end and year-end tax reporting and reconciliation. Oversaw payroll tax activities with 3rd party service provider, including compliance with local, state, and federal regulations and filing local, state and federal payroll tax returns. Create balance and tax adjustments (BNI and ADP).
- Responsible for assisting with 401K, internal, and external Audit, Worker Comp and Payroll Audit.
- Responsible for making all union payments.
- Oversaw garnishments and reconciled the account monthly.
- Performed monthly close and journal entries.
- Processed full cycle accounts payable for about 99 vendors, which includes various billing for different locations.
- Supervised 1 full-time employee and 1 contract employee.
Payroll Supervisor
PSC Industrial Outsourcing (Laid Off)
04.2008 - 03.2012
- Responsible for maintaining the integrity of personnel data for 3800 employees and for processing multi-state payrolls weekly, biweekly and union all multi-state and Full Cycle. (ADP EV5 and E-Time).
- Processed garnishments, direct deposits, 401K payments and setup tax withholdings for state and federal.
- Processed all new hires, completed new hire training, maintained all employee's benefits and oversaw open enrollment of benefits.
- Processed all terms, cobra benefits, and unemployment claims.
- Responsible for general ledger accounts and reconciled bank statements.
- Maintain and analyze payroll transactions in accordance with company, Federal and State policies and procedures.
- Verify and approve all payroll wires and manual check request.
- Administer quarter end and year end process which includes auditing the W-2s, review wage and tax registers.
- Developed and implemented standard operation procedures for the payroll department to ensure the quality, timeliness, and accuracy of payroll data.
- Responsible for assisting with 401K, internal and external audits and reconciliation of 401k.
- Prepared and implemented basic payroll and time and attendance training materials for US field locations.
- Responsible for conducting new hire orientation ensuring proper documentation is completed according to legal regulations and policy.
- Develop close working relationships with employees, managers, and outside vendors.
Education
Associate of Science - Accounting
Everest University
02.2009
Bachelor of Science - Business Management
University of Phoenix
05.2026
Skills
- Microsoft Office Suite, Google Suite, Google Sheets, Teams, Slack, Zoom, Workday, Workday Time and Attendance, Workday Benefits, OneSource Virtual (OSV), ADP Workforce Now, EV5 (ADP), ADP Smart Compliance, I-Reports and Time & Attendance, ADP Celergo, Kronos, UKG Ready and UKG Pro, PeopleSoft, Ceridian, Oracle, SAP, JD Edwards, Great Plains, Peachtree, Paychex, Lawson, Concur, Fidelity Investments, TransAmerica, Empower, E-Trade, Vistra, Larkin, Empyrean, FloQast, Expensify, Dropbox, NetSuite, Remote, Xero, Papaya Payroll, Activpayroll, Nest Pension, Sunlife, Velocity, TriNet, Workforce, Husky, Forma and Laya HC
Timeline
Payroll Manager
Heartflow Inc.
03.2025 - Current
Global Payroll Manager
ABC Fitness Solutions LLC
03.2023 - 03.2023
Sr. Payroll Manager
Confluent Inc. (Laid Off)
04.2022 - 02.2023
Sr. Total Rewards Payroll Analyst
Ascend Performance Materials (Laid Off)
10.2019 - 04.2022
Payroll – HR Operations Manager
OilTanking North America LLC (Contract)
07.2019 - 10.2019
Sr. Payroll Analyst
Prime Flight Aviation (Laid off)
02.2018 - 07.2019
Payroll and HR Manager
Total Concepts EMS (Laid Off)
06.2015 - 12.2018
Sr. Payroll Manager
Appitus RTD (Laid off)
09.2014 - 06.2015
Sr. Payroll Supervisor
Maersk Oil (Laid Off)
02.2014 - 09.2014
Payroll Supervisor
Direct Energy (Laid Off)
11.2012 - 12.2013
Sr. Payroll Accountant
Quanex Building Products (Resigned Medical)
03.2012 - 11.2012
Payroll Supervisor
PSC Industrial Outsourcing (Laid Off)
04.2008 - 03.2012
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Accounting
Everest University