JACQUELINE IRADUKUNDA
Houston,TX
Summary
Enthusiastic Human Resources entry-level candidate. I assisted in the hiring and onboarding of four new workers. Organized employee meetings and workplace activities Proven skills in delivering training, performing evaluations and maintaining records. Strong attention to detail with organized nature. Dedicated team player and expert. Highly motivated, effective communicator and problem solver with successful background across 5 years of customer service. Ability to work well with team members and groups from diverse backgrounds. Fast learner ability to quickly adjust to new environment Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with organization's mission and values. Pursues challenging new role and offers customer service expertise combined with quality-focused mindset.
Overview
4
4
years of professional experience
Work History
Shift Leader, Personal Shopper
E-Commerce, Walmart
Houston, TX
02.2019 - 03.2021
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Mentored 8 new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Created incentive programs and contests to support and award top performers.
Shift leader
Chick-Fil-A Inc
Houston, TX
04.2017 - 03.2018
- Increased sales by serving 380 customers by suggesting specific purchases to customers
- Trained new team members in cash register operation, stock procedures and customer service
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Exceeded goals through effective task prioritization and great work ethic
Maintained energy and enthusiasm in fast-paced environment
Cashier Team Lead
Taco Bell
Houston, TX
06.2018 - 01.2019
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
- Worked quickly to document orders, answer questions and process payments, keeping high-volume lines moving and maintaining high customer satisfaction
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Generated routine reports and professional correspondence.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Would serve over 250 satisfied customers per shift
Domino's Pizza
Houston, TX
01.2017 - 02.2017
- Answered guest questions, delivering the most accurate and updated information available
- Organized food preparation stations and replenished supplies regularly
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff
- Kept stations stocked and ready for use to maximize productivity
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Education
Bachelor of Science - Criminal Justice
University of Houston - Downtown
Houston, TX12.2022
High School Diploma -
Stephen F Austin High School
Houston, TX06.2017
Skills
- Daily workflows
- Sales proficiency
- Excel
- Microsoft Office Suite (PowerPoint& Word)
- Problem resolution
- Project management
- Health and safety management
- Process improvement
Timeline
Shift Leader, Personal Shopper
E-Commerce, Walmart
02.2019 - 03.2021
Cashier Team Lead
Taco Bell
06.2018 - 01.2019
Shift leader
Chick-Fil-A Inc
04.2017 - 03.2018
Domino's Pizza
01.2017 - 02.2017
Bachelor of Science - Criminal Justice
University of Houston - Downtown
High School Diploma -
Stephen F Austin High School
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