Jacqueline Jackson
Norfolk,VA
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, exercising excellent customer service skills and being a reliable asset to a variety of establishments.
Overview
10
10
years of professional experience
Work History
Personal Injury Investigator
Rutter Mills Law Firm
03.2022 - 10.2023
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Examined claims forms and other records to determine insurance coverage.
- Researched claims and incident information to deliver solutions and resolve problems.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Consulted with attorneys on malpractice, personal injury and workers compensation claims.
- Assisted in organizing and producing documents for EEO charges, wage claims, disability accommodations, workers compensation and related regulatory inquiries.
Paralegal
Rutter Mills Law Firm
04.2021 - 03.2022
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
- Conducted detailed client intakes and entered information into company database.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Conferred with clients and other involved parties to gather and track case information.
- Investigated facts and laws to determine causes of action and to prepare cases.
Server
Esoteric
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Intake Specialist
Rutter Mills Law Firm
10.2019 - 04.2021
- Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Completed intake assessment forms and filed clients' charts.
- Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Server/Trainer/Bartender
Luce
03.2019 - 07.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server Shift Leader
Yard House
03.2018 - 04.2019
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Contractor
Dominion Power/ RCH Cable
01.2015 - 02.2018
- Gathered and analyzed field information to assess current costs, problems and potential for energy savings.
- Contacted customers and prospects to generate new business projects to achieve company goals.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Pastry Chef
Steinhilber's Restaurant
11.2013 - 12.2014
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Created unique daily specials to drive business growth.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Education
Currently Completing Associate's Degree - Business
Tidewater Community College
Norfolk, VADiploma -
Kempsville High School
Virginia Beach, VA06.2012
Skills
- Creative problem solving
- Strategic sales knowledge
- Professional demeanor
- Data Entry
- Reliable and Honest
- Exceptional customer service
- Analytical and Critical Thinking
- Self-Motivated
- Excellent Communication
- Organization and Time Management
- Multitasking Abilities
References
Alicia Tripp, Previous Manger/Lead Investigator
804-397-5688, atripp@ruttermills.com
Kaitlin Recker, General Manager at Esoteric
718-608-5602, kaitlin.recker@esotericvb.com
Christine Palmer, Rutter Mills CCO/Previous Manager
+1 (757) 642-2935, cpalmer@ruttermills.com
Timeline
Personal Injury Investigator
Rutter Mills Law Firm
03.2022 - 10.2023
Server
Esoteric
06.2021 - Current
Paralegal
Rutter Mills Law Firm
04.2021 - 03.2022
Intake Specialist
Rutter Mills Law Firm
10.2019 - 04.2021
Server/Trainer/Bartender
Luce
03.2019 - 07.2021
Server Shift Leader
Yard House
03.2018 - 04.2019
Contractor
Dominion Power/ RCH Cable
01.2015 - 02.2018
Pastry Chef
Steinhilber's Restaurant
11.2013 - 12.2014
Currently Completing Associate's Degree - Business
Tidewater Community College
Diploma -
Kempsville High School
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