Jacqueline Jackson
Fort Worth,TX
Summary
Professional with strong background in permit management and regulatory compliance. Skilled in navigating complex permitting processes, ensuring timely approvals, and maintaining adherence to local, state, and federal regulations. Known for effective team collaboration and adaptability, consistently delivering results under changing conditions. Reliable and focused on clear communication, problem-solving, and stakeholder engagement.
Overview
22
22
years of professional experience
Work History
Permit Specialist
Freedom Forever Solar
Fort Worth, TX
08.2025 - 02.2026
- Prepared and submitted permitting applications for solar projects to city and county agencies.
- Communicated with local jurisdictions to track application progress and resolve issues or corrections.
- Reviewed solar plan sets for completeness and accuracy prior to submittal.
- Maintained detailed records of permit statuses and project timelines in company databases (e.g., Salesforce).
- Coordinated with design, engineering, and installation teams to ensure compliance with local building codes.
- Ensured permits were obtained and closed out within designated timeframes to support on-time installations.
- Provided excellent customer service by answering inquiries from homeowners and city officials about permitting requirements.
- Stayed up to date on regional regulations, utility requirements, and solar permitting best practices.
Solar Project Coordinator
Solatrue
Fort Worth, TX
09.2020 - 03.2025
- Managed day-to-day administrative and operational tasks to support seamless solar project installations.
- Oversaw interconnection requirements, ensuring compliance with regulatory standards and project specifications.
- Ensured accurate collection, organization, and filing of all required documentation.
- Created and maintained detailed project schedules to optimize workflow and meet deadlines.
- Coordinated procurement and inventory of equipment, materials, and supplies to support project execution.
- Company Closing
Permit Specialist
Southern Solar
Fort Worth, TX
11.2019 - 09.2020
- Reviewed and verified permit applications for compliance with local regulations and industry standards.
- Streamlined permitting workflow by implementing digital tracking systems for improved efficiency and transparency.
- Led initiatives to enhance interdepartmental collaboration, reducing approval times for permits significantly.
- Conducted regular audits of permit files to maintain compliance with evolving regulations and internal policies.
- Supported the development of a centralized permit tracking system, improving inter-departmental communication and coordination.
Call Center Manager
Health Reform Team
Fort Worth, TX
03.2015 - 10.2019
- Managed a team of customer service representatives across call centers, email, and live chat platforms.
- Ensured the team consistently met customer needs by providing product insights, troubleshooting issues, and recommending solutions.
- Facilitated customer orders, returns, and complaint resolutions to enhance satisfaction and loyalty.
- Monitored and coached employees to meet or exceed performance goals, including issue resolution quotas and call-handling targets.
Assistant Call Center Manager
Teleperformance
Dallas, TX
11.2012 - 03.2018
- Acted as the primary client contact and internal liaison, ensuring seamless communication between the client and call center agents.
- Analyzed and monitored performance metrics, delivering actionable insights to enhance sales service and operational efficiency.
- Provided leadership and development to sales agents, fostering growth and achieving productivity and service level targets.
- Prepared and presented detailed reports on key performance indicators (KPIs), offering strategic recommendations to improve outcomes.
Senior Business Advisor
Generational Equity
Dallas, TX
08.2012 - 11.2012
- Led cold calling and prospecting efforts targeting small to mid-size companies nationwide, leveraging a shared database.
- Generated 95% of sales while consistently managing talk time and outbound call volume to exceed performance targets.
Sales Associate
Macy's
Dallas, TX
05.2010 - 08.2012
- Maintained a professional, sincere, and enthusiastic demeanor, fostering positive customer relationships.
- Consistently achieved personal sales goals by mastering product knowledge and optimizing systems and procedures to enhance efficiency.
- Actively listened to shopper needs, providing tailored options and expert advice to meet and exceed expectations.
Assistant Store Manager
Popeye's Kitchen
Oklahoma City, OK
11.2005 - 02.2010
- Drove sales growth to consistently meet and exceed store targets and performance goals.
- Recruited, interviewed, and onboarded team members to build a high-performing workforce.
- Conducted performance appraisals, provided counseling, and implemented motivational strategies to enhance team effectiveness.
- Delivered comprehensive training to ensure team alignment with operational standards and customer service excellence.
Sales Associate
TCIM Services
Edmond, OK
11.2003 - 11.2005
- Conducted business-to-business outbound calls, showcasing strong telephonic communication skills to deliver professional and engaging presentations.
- Maintained a courteous and conversational approach to foster positive interactions with clients.
- Demonstrated active listening skills, identifying and addressing listening gaps to improve communication effectiveness.
Education
High School Diploma -
Del City High School
Oklahoma City, OKSkills
- Customer service
- Call center management
- Proficient with CRM systems
- Account management
- Employee hiring and orientation
- Employee training and development
- JobNimbus, Vonigo, Nextiva
- Customer escalation care and support
- Upselling and cold calling
- Presentation skills
- Live Chat
- Permitting
- Permit processing
- Code interpretation
- Microsoft office
- Document review
- Report preparation
- Building codes
- Permit acquisition
- Code enforcement
- Environmental regulations
- Teamwork
- Time management
- Attention to detail
- Multitasking
Timeline
Permit Specialist
Freedom Forever Solar
08.2025 - 02.2026
Solar Project Coordinator
Solatrue
09.2020 - 03.2025
Permit Specialist
Southern Solar
11.2019 - 09.2020
Call Center Manager
Health Reform Team
03.2015 - 10.2019
Assistant Call Center Manager
Teleperformance
11.2012 - 03.2018
Senior Business Advisor
Generational Equity
08.2012 - 11.2012
Sales Associate
Macy's
05.2010 - 08.2012
Assistant Store Manager
Popeye's Kitchen
11.2005 - 02.2010
Sales Associate
TCIM Services
11.2003 - 11.2005
High School Diploma -
Del City High School