JACQUELINE JACKSON
Summary
Master’s level Clinical Mental Health Counseling graduate with 3+ years of experience supporting students and families in academic, behavioral, and developmental settings. Skilled in advising, counseling support, and program coordination with a strong foundation in trauma-informed care. Seeking a student services, advising, or case management role where I can apply my counseling background, collaboration skills, and passion for helping individuals reach academic, career, and personal goals.
Overview
11
11
years of professional experience
Work History
Associate Teacher Counselor/ Clinical Team
Positive Education Program
08.2022 - Current
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Guided clients in developing skills and strategies for dealing with problems.
- Conducted evaluations to help patients develop measurable treatment goals.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
- Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.
Enrollment Specialist
Euclid Board Of Education
08.2021 - 08.2022
- Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Performed data entry on Infinite campus to maintain and organize records of member and program information
- Reviewed daily reservations and confirmed bookings.
- Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
- Scheduled and registered appointments using Booker scheduling programs.
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
- Provided policy information and maintained enforcement.
- Remained impartial in order to advise clients based on circumstances.
- Designed print collateral materials and coordinated branding across multiple communications channels.
- Supported media relations consultants in outreach and fundraising campaigns.
- Used Adobe Suite for creation of content, photo manipulation and publication design.
- Managed email marketing encompassing content development, SEO and distribution using Mail Chimp.
Intern Administrative college
Cleveland Clinic
03.2020 - 04.2020
- Researched, compiled, analyzed data and processes for a variety of administrative and departmental matters.
- Assisted department personnel in assigned administrative, planning, organizational, technical, and professional tasks.
- Provided suggestions or recommendations about department-specific projects.
- Prepared and presented reports; drafted policies and procedures; respond to requests for information.
Assistant Teacher
Sweet Kiddles
01.2020 - 03.2020
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Provide regular feedback on each student to teachers and parents.
Preschool Teacher
Horizon Child Development Center
01.2019 - 01.2020
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Assisted and supervised 20 children through entire school day.
Support Teacher
KinderCare
08.2015 - 01.2018
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Education
Masters of Education - Clinical Mental Health Counseling
Cleveland State University
Cleveland, OH05.2025
Bachelor of Arts - Communications
Cleveland State University
Cleveland, OH05.2021
Associate of Arts -
Lakeland Community College
Kirtland, OH12.2018
Skills
- Student advising and support
- Case management and resource coordination
- Counseling support for behavioral and emotional needs
- Crisis prevention and intervention (TCI certified)
- Trauma-informed practices (Sanctuary Model, Re-ED, NMT)
- Family and community engagement
- Collaboration with multidisciplinary teams
- Documentation and progress monitoring (Powerschool, Infinite Campus)
- Communication and rapport building
- Organization, scheduling, and time management
- Technical skills: Microsoft Office, Powerschool
- Academic advising/academic coach jobs
- Enrollment/admissions counselor jobs
- Program coordinator roles in education or nonprofits
Timeline
Associate Teacher Counselor/ Clinical Team
Positive Education Program
08.2022 - Current
Enrollment Specialist
Euclid Board Of Education
08.2021 - 08.2022
Intern Administrative college
Cleveland Clinic
03.2020 - 04.2020
Assistant Teacher
Sweet Kiddles
01.2020 - 03.2020
Preschool Teacher
Horizon Child Development Center
01.2019 - 01.2020
Support Teacher
KinderCare
08.2015 - 01.2018
Bachelor of Arts - Communications
Cleveland State University
Associate of Arts -
Lakeland Community College
Masters of Education - Clinical Mental Health Counseling
Cleveland State University