Jacqueline Johnson
Lubbock,TX
Summary
Results-driven individual known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
6
6
years of professional experience
Work History
General Manager
Tru Fit Athletics Club
Lubbock, TX
12.2023 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Trained employees on duties, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
Sales Professional
Cavender Auto Family, Mercedes Benz of Lubbock
08.2022 - 12.2023
- Selling vehicles with product knowledge.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Managed making 60 calls, 20 texts, and 15 emails per day, and next-day appointments.
- Building rapport with clients to grow positive relationships.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
- Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options, while fielding inquiries from various marketing websites.
- Performing a cost-benefit analysis.
- Maintaining relationships between past, present, and future clients.
Healthcare Coordinator
Parker Modern Dentistry/MyKids Dentist
05.2022 - 06.2022
- Construct treatment plans and finalize patient care/chart slips.
- Communicated with insurance companies, and negotiated to secure payment for medical treatment.
- Scheduled surgeries, managed pre-certifications, and verified insurance coverage.
- Implemented a successful healthcare program through professionalism, quality of care, medical teaching, and patient satisfaction.
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
Sales Associate
Orangetheory Fitness
06.2021 - 05.2022
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Managing client profiles
- Shift Lead Position- Oversee coworkers
- Management/billing side of clients - process profile change
- Contributed to event marketing, sales and brand promotion.
Sales Associate
Tommy Hilfiger
01.2019 - 05.2021
- Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
- Cashier - Managed returns, exchanges, and refunds.
- Helped customers locate products while answering customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for the sales floor by pricing or tagging.
Education
Diploma -
Ponderosa High School
Parker, COSkills
- Excellent people skills and customer service
- Documentation and recordkeeping
- Strong leadership and team cooperation
- Organization and multitasking
- Management
- Microsoft Office, Outlook, Word, Excel, EPIC, Google Docs
- Product and service sales
Volunteer Work
100+ Hours
- Ranch Hippotherapy Horse Guide
- Youth Group Peer Leader
- Vacation Bible School Leader
- Retreat Leader
- Summer Camp Leader
Timeline
General Manager
Tru Fit Athletics Club
12.2023 - Current
Sales Professional
Cavender Auto Family, Mercedes Benz of Lubbock
08.2022 - 12.2023
Healthcare Coordinator
Parker Modern Dentistry/MyKids Dentist
05.2022 - 06.2022
Sales Associate
Orangetheory Fitness
06.2021 - 05.2022
Sales Associate
Tommy Hilfiger
01.2019 - 05.2021
Diploma -
Ponderosa High School
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