Jacqueline Jones
Clanton,AL
Summary
Reliable employee seeking Medical Support Assistant position. Offering excellent communication with maintaining a positive attitude to ensure that the patients needs are met daily.
Overview
6
6
years of professional experience
Work History
Family Service Case Aide
Talladega Clay Randolph Childcare Corporation
Talladega, AL
09.2019 - 06.2022
- Worked with clients to improve life choices and maximize benefits of programs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Educated potential participants on available services and processes to engage in program.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours during week to not exceed over 40 hours; worked a Saturday ( weekend).
- Scheduled supervised visitations, appointments, and other needed services for clients.
- Attended Individual Service Plan meetings with social workers, attorneys, lawyers and clients.
- Monitoring supervised visits with parent, children, and relatives to ensure appropriate conduct.
- Complete narratives of daily supervised, home visits, transportation, or services provided for clients.
- Performed ability to use outlook on office computer as well with personal cell phone.
- Performed usage of office equipment such as: office phone, office computer, printers, scanner, copier.
- Performed organizational skills by filing documents for social workers, case workers, and my own files by case numbers.
- Organized entire supply room for DHR.
Mental Health Technician
Katherine Victory Home
Clanton, AL
06.2018 - 12.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Treated clients and families with respect and dignity.
Cashier
Wal-mart
Clanton, AL
01.2016 - 05.2018
- Greeted customers and responded to requests for information.
- Performed strong customer skills by maintaining a postive, helpful, and polite attitude.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Approached every question or concern with calm and level-headed approach.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
Associate of Arts -
Jefferson State Community College
Clanton, Al12.2019
Skills
- Client Home Visits
- Supportive Counseling Techniques
- Family Reunification
- Case Notes
- Child Safety
- Administrative Duties
- Active Listening
- Cooperative Attitude
- Customer Assistance
- Positive Interactions
- Answering Customer Questions
- Promoting Loyalty
- Speaking Clearly
- Medical Terminology Knowledge ( some)
- Safety Behaviors
- Patient Health Information Access
- Activities of Daily Living (ADL) Assistance
- Encouragement and Motivation
Board member of a non-profit organization
On Tuesday, June 28th, 2022 I was added to Kelsey's Place as a board member from Chilton County. Kelsey's Place is a non- profit organization that provides GED prep classes, GED testing, Job Readiness and needed services that are available at the time for the community. Kelsey's Place works with both potential employers and employees to provide a cost free way for people with a job to offer and those seeking a job to find each other. Kelsey's Place post available jobs, assist with resume writing, on-line application, and work with potential employees to identify and overcome barriers that may hold back their abilities to obtain and maintain employment.
Timeline
Family Service Case Aide
Talladega Clay Randolph Childcare Corporation
09.2019 - 06.2022
Mental Health Technician
Katherine Victory Home
06.2018 - 12.2018
Cashier
Wal-mart
01.2016 - 05.2018
Associate of Arts -
Jefferson State Community College
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