Jacqueline Jordan
Summary
Proven achiever with a background at Virtual Now, adept in recordkeeping and conflict resolution. Expert in managing remote work demands and providing exceptional patient care, demonstrated through efficient multitasking and effective communication. Skilled in MS Office and maintaining composure under pressure, ensuring optimal outcomes and high levels of client satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
1
1
Certification
1
1
Language
Work History
Work From Home Agent
Virtual Now
08.2018 - 05.2021
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Investigated and resolved customer inquiries and complaints quickly.
Floor Nurse
Women And Children's Hospital
01.1995 - 08.2001
- Mentored new nursing staff, fostering a supportive environment for professional growth and development.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Administered medications safely according to physician orders, closely monitoring for adverse reactions or interactions among drugs.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Coped effectively with mental and emotional challenges of positions by remaining centered on patients' needs and delivering quality care.
- Responded quickly to emergency situations, providing critical interventions under high-pressure circumstances.
- Assisted physicians during medical procedures, ensuring timely completion and optimal patient outcomes.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Floor Nurse
Oschner St Patrick Hospital
02.1996 - 04.1999
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Administered medications safely according to physician orders, closely monitoring for adverse reactions or interactions among drugs.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Maintained accurate records of residents' healthcare treatments and responses.
- Provided thorough patient education, ensuring understanding of diagnoses, treatments, and follow-up instructions.
- Increased efficiency in documentation by utilizing electronic health record systems effectively and accurately.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Supported patients in completing activities of daily living such as dressing, grooming and shower assistance.
- Responded quickly to emergency situations, providing critical interventions under high-pressure circumstances.
- Coordinated discharge planning with case managers to streamline transitions from acute care settings back into the community.
- Assisted physicians during medical procedures, ensuring timely completion and optimal patient outcomes.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
LVN - Nursing
San Jacinto College District
Pasadena, TX12.1994
High School Diploma -
Westlake High School
Westlake, LA05.1984
Skills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- Recordkeeping strengths
- Office equipment proficiency
- MS Office
- Inbound Call Management
- Data Entry
- Document and Records Management
- Remote Office Availability
- Computer Skills
- Clinical judgment
- Documentation accuracy
- Patient Monitoring
- Medication Administration
- Medical Recordkeeping
- Nursing Performance Assessment
Certification
- Tobacco Dependence and Treatment Training - 2023
- Avoiding Nurse Burnout Training - 2023
- Nursing Evidence Based Practice Training - 2023
- Drug Diversion Training - 2023
- Nursing Ethics Training - 2023
- Healthy Weigh Training - 2023
- IV Therapy Complications Training - 2023
- CPR and First Aid Training - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Perinatal Care - Assisted physicians in focus studies in prenatal care.Performed basic physical assessments of newborns and infants.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Documentation - Ensured charting accuracy through precise documentation.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteImportant To Me
Flexible work hoursPersonal development programsWork from home optionTimeline
Work From Home Agent
Virtual Now
08.2018 - 05.2021
Floor Nurse
Oschner St Patrick Hospital
02.1996 - 04.1999
Floor Nurse
Women And Children's Hospital
01.1995 - 08.2001
LVN - Nursing
San Jacinto College District
High School Diploma -
Westlake High School