Jacqueline Justice
Aurora,CO
Summary
Accomplished Ophthalmic Technician and Patient Care Coordinator at Dishler Laser Institute, adept in patient care and ophthalmic terminology. Excelled in enhancing patient satisfaction and streamlining clinic operations. Skilled in diagnostic testing and eye exams, with a proven track record of providing exceptional service and maintaining confidentiality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Dishler Laser Institute
Greenwood Village, CO
01.2023 - 09.2024
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measuring eye pressure and visual acuity
- Experience with refractions, corneal topography scans, and lensometer.
- Operation of Zeiss Mel-80 and Allegretto Wavelight lasers
Patient Care Coordinator
Dishler Laser Institute
Greenwood Village, CO
08.2022 - 01.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
Bachelor Of Science - Environmental Science
University of Central Arkansas
Conway, AR12.2018
Skills
- Patient Care
- Ophthalmic Terminology Familiarity
- Eye Anatomy Knowledge
- Diagnostic Testing
- Patient Workups
- Eye Exams
- Corneal Topography
Technical Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Nextech
- Teams
- Data Entry
- Communication
Certification
- CPR Certified (American Heart Association)
Timeline
Ophthalmic Technician
Dishler Laser Institute
01.2023 - 09.2024
Patient Care Coordinator
Dishler Laser Institute
08.2022 - 01.2023
Bachelor Of Science - Environmental Science
University of Central Arkansas