JACQUELINE JUTHENHOLTZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong in problem-solving and effective communication skills. Known for streamlining processes and enhancing operational efficiency. Successfully managed financial reporting and client relations, driving improvements in service quality and customer experience. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Flight Attendant & Inflight Brand Ambassador
United Airlines
Newark, NJ
10.2022 - Current
- Inflight Safety: Responsible for cabin safety and customer comfort and well-being during boarding, inflight and deplaning.
- Inflight Service: Efficiently serve food and beverages to customers while assessing additional needs and concerns.
- Emergency Response: Conduct cabin safety checks and complete recurrent training for emergency procedures and irregular operations.
- International Brand Ambassador: Global collaboration with station operations, customer service agents, and inflight crew. Uphold company policies and provide excellent customer service to improve customer satisfaction and loyalty. Maintain a positive attitude and groomed appearance.
Client Service Senior Account Coordinator
Merkle Inc
New York, NY
04.2021 - 10.2022
- Project & Client Management: Managed the project calendars and tracked project timelines, serving as liaison between internal teams and clients to maintain effective and engaged teams to deliver projects in a timely and efficient manner while adhering to company policies.
- Financial Planning: Developed and maintained multi-channel creative/production schedules and budget trackers. Tracked expenses and followed up with clients regarding approvals and payments.
- Marketing Strategy: Facilitated processes by refining complex ideas and leveraged multiple modes of communication, coupled with an emotional and cultural understanding of each stakeholder to ensure accuracy of client deliverables and campaign reports.
Office & Accounts Manager
Baharestani & Ritt CPAs
New York, NY
02.2018 - 04.2021
- Business Operation Streamline: Designed a streamlined process to compile user-friendly monthly financial reports reinforcing customer advocacy.
- A/R & A/P Management: Developed an enhanced method to process invoices/statements and payments for over a dozen inhouse clients.
- Double-Entry Bookkeeping: Performed double-entry bookkeeping and completed monthly reconciliation reports for 60+ accounts.
- Administration Management: Managed and maintained inventory of office supplies. Answered and directed incoming calls with discretion. Welcomed clients to office. Tracked shipments and deliveries. Organized client files with project details, contracts, and correspondence. Created and organized certified mailings. Sorted through and organized incoming mail and other correspondence.
- Administration Development: Restructured in-house processes to expand and provide a higher quality service to clients.
Legal Intern
The Children's Law Center
Brooklyn, NY
09.2017 - 12.2017
- Calendar Management: Efficiently scheduled and coordinated appointments with client's legal guardians for attorneys.
- Interview Research: Prepared qualitative questionnaires and conducted interviews with DOE officials, therapists, relatives, etc.
- Phone Etiquette: Provided verbal guidance to distraught parents to efficiently co-operate with their child/children's attorney.
- Document Analysis: Digested and analyzed case records to compose summaries for attorneys to present at trials.
Education
Certificate - Contemporary American Business Practices, Marketing
Baruch College
New York, NYNew York, NY
Bachelor of Arts - Psychology, Economics
Hunter College
New York, NYNew York, NY
Skills
- Adobe Acrobat
- QuickBooks
- Concur
- D365
- Excel
- Outlook
- PowerPoint
- SharePoint
- Teams
- Word
- CCH ProSystem fx
- SPSS
- Sage Time Slips
- IBM Db2 for I
- Adaptability
- Analytical thinking
- Discretion and confidentiality
- Cultural intelligence
- Effective collaboration
- Efficient communication
- Flexibility and organization
- Leadership skills
- Strategic problem solving
- Time management
Language
English
Proficient (C2)
C2
Swedish
Advanced (C1)
C1
Timeline
Flight Attendant & Inflight Brand Ambassador
United Airlines
10.2022 - Current
Client Service Senior Account Coordinator
Merkle Inc
04.2021 - 10.2022
Office & Accounts Manager
Baharestani & Ritt CPAs
02.2018 - 04.2021
Legal Intern
The Children's Law Center
09.2017 - 12.2017
Certificate - Contemporary American Business Practices, Marketing
Baruch College
Bachelor of Arts - Psychology, Economics
Hunter College
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Brian SteeleBrian Steele
Flight Attendant at United AirlinesFlight Attendant at United Airlines
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
Barbara DonohueBarbara Donohue
Manager - Business Administration at United AirlinesManager - Business Administration at United Airlines
Maurilio DelgadoMaurilio Delgado
Flight Attendant/Purser/Service Leader/Brand Ambassador at Delta Air Lines, IncFlight Attendant/Purser/Service Leader/Brand Ambassador at Delta Air Lines, Inc