Pamela Schepis

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Worked the ticket counter, gates, international / inside the customs hall.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Complaint Resolution Officer ( CRO).
• Ground Security Coordinator ( GSC).
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Same as above description.

• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Maintained accounting records utilizing in-house systems.
• Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
• Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
• Responsible for all intake of cash, credit card and travel voucher payments. Making bank deposits.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

• Responsible for all accounts payable / receivable. Cutting and disbursing of all outgoing checks. Intake, recording of all checks and making bank deposits.
• Responsible for balancing of journal entries.
• Proved successful working within tight deadlines and a fast-paced environment.

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Reconciled all cash drawers at start and end of each shift, accounting for errors, and resolving discrepancies. Prepared bank deposits.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.