Julia Collinet
Dunedin,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Web Designer/Development position. Ready to help team achieve company goals. Experience designing and developing sites from concept to roll out. Foundational grasp of various CSS and HTML options, development platforms. Detail-oriented collaboration with others to define project expectations and demand. Hands-on testing and debugging to address inconsistencies and maintain performance thresholds. Integrates knowledge of visual arts to develop functional, appealing, custom-made web products and services.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
International Flight Attendant
United Airlines/Continental Airlines
Newark , NJ
1996.07 - Current
- Resolved passenger situations during flights involving disorderly passengers and medical emergencies.
- Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance.
- Ensure safety and comfort of 150-280 customers onboard aircraft.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Customer Service Representative
GTE Telecommunications Inc.
Tampa , FL
1995.05 - 1997.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 50 customer calls per day with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Followed up with customers about resolved issues to maintain high standards of customer service
Education
Front End Engineer - Web Design / Development
Codecademy
Online Course10.2021
Architectural Drafting - Architectural Drafting Technology
St Petersburg College
Clearwater, FL09.2003
Bachelor of Arts - Interior Design
Sheridan College
Oakville, Ontario Canada05.1990
High School Diploma -
West Humber Collegiate Institute
Rexdale, Ontario CanadaSkills
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Front-End Skills: HTML, CSS, Bootstrap
- Git, Github
- Site Layout
- Web Typography
- Content Creation Tools
- Responsive Web Design
- Cross Browser Compatibility
- Adobe Creative Suite Applications
- AutoCAD
- Customer Account Management
- Conflict Resolution Techniques
Certification
- HTML5, CSS3
Languages
Italian
Native or Bilingual
French
Limited Working
Timeline
International Flight Attendant
United Airlines/Continental Airlines
1996.07 - Current
Customer Service Representative
GTE Telecommunications Inc.
1995.05 - 1997.10
Front End Engineer - Web Design / Development
Codecademy
Architectural Drafting - Architectural Drafting Technology
St Petersburg College
Bachelor of Arts - Interior Design
Sheridan College
High School Diploma -
West Humber Collegiate Institute
- HTML5, CSS3
Web Portfolio
https://merv3000.github.io/JC-Personal/
https://merv3000.github.io/Photography/
https://merv3000.github.io/MERV-Hotel/
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