Julia Collinet
Dunedin,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Web Designer/Development position. Ready to help team achieve company goals. Experience designing and developing sites from concept to roll out. Foundational grasp of various CSS and HTML options, development platforms. Detail-oriented collaboration with others to define project expectations and demand. Hands-on testing and debugging to address inconsistencies and maintain performance thresholds. Integrates knowledge of visual arts to develop functional, appealing, custom-made web products and services.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
International Flight Attendant
United Airlines/Continental Airlines
Newark, NJ
07.1996 - Current
- Resolved passenger situations during flights involving disorderly passengers and medical emergencies.
- Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance.
- Ensure safety and comfort of 150-280 customers onboard aircraft.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Customer Service Representative
GTE Telecommunications Inc.
Tampa, FL
05.1995 - 10.1997
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 50 customer calls per day with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Followed up with customers about resolved issues to maintain high standards of customer service
Education
Front End Engineer - Web Design / Development
Codecademy
Online Course10.2021
Architectural Drafting - Architectural Drafting Technology
St Petersburg College
Clearwater, FL09.2003
Bachelor of Arts - Interior Design
Sheridan College
Oakville, Ontario Canada05.1990
High School Diploma -
West Humber Collegiate Institute
Rexdale, Ontario CanadaSkills
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Front-End Skills: HTML, CSS, Bootstrap
- Git, Github
- Site Layout
- Web Typography
- Content Creation Tools
- Responsive Web Design
- Cross Browser Compatibility
- Adobe Creative Suite Applications
- AutoCAD
- Customer Account Management
- Conflict Resolution Techniques
Certification
- HTML5, CSS3
Languages
Italian
Native or Bilingual
French
Limited Working
Timeline
International Flight Attendant
United Airlines/Continental Airlines
07.1996 - Current
Customer Service Representative
GTE Telecommunications Inc.
05.1995 - 10.1997
Front End Engineer - Web Design / Development
Codecademy
Architectural Drafting - Architectural Drafting Technology
St Petersburg College
Bachelor of Arts - Interior Design
Sheridan College
High School Diploma -
West Humber Collegiate Institute
- HTML5, CSS3
Web Portfolio
https://merv3000.github.io/JC-Personal/
https://merv3000.github.io/Photography/
https://merv3000.github.io/MERV-Hotel/
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