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Open to workDesired Job Title
Customer Service Support SpecialistCustomer Service SpecialistWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Murfreesboro, TN
Open to relocation: No
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Jacqueline Kindness
Murfreesboro,TN
Work Preference
Summary
Professional with experience in customer service and support. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability and positive attitude, skilled in CRM software and customer engagement.
Overview
23
23
years of professional experience
Work History
Customer Service Support Specialist
Ameri Care Services Inc.
Murfreesboro, TN
09.2025 - Current
- Answer high-volume inbound calls and coordinate customer requests with appropriate departments.
- Assist customers with scheduling, account questions, billing, and service coordination.
- Process customer payments while maintaining confidentiality and accuracy.
- Supported multiple departments during peak call periods to streamline customer service operations.
- Audited customer accounts for accuracy in setup and documentation, enhancing overall data integrity.
- Identified account discrepancies and recommended corrective actions to resolve issues proactively.
- Maintain electronic customer records and project documentation.
- Prioritize multiple assignments while meeting daily deadlines.
- Streamlined office procedures, enhancing operational efficiency across teams.
Quality Assurance Analyst
Ameri Care Services Inc.
07.2003 - 09.2025
- Coordinated hundreds of residential service projects from initial scheduling to successful completion, ensuring customer satisfaction.
- Acted as primary communication liaison among customers, technicians, inspectors, and various stakeholders to streamline operations.
- Managed multiple active projects, maintaining strict adherence to timelines and accurate documentation to support project success.
- Coordinated daily technician schedules and adjusted priorities to meet customer needs.
- Reviewed contracts, inspections, work orders, invoices, and project documentation for completeness and accuracy.
- Managed documentation for termite inspections, mold/fungus services, crawlspace warranties, pest control programs, and new construction projects.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Worked closely with builders, lenders, title companies, and real estate professionals to coordinate real estate transaction requirements, including NPMA-33 reports and inspection documentation.
- Resolved customer concerns through proactive communication and problem-solving.
- Assisted in developing and improving internal office procedures and workflow processes.
- Trained and supported employees on documentation standards and customer service procedures.
- Collaborated across departments to ensure projects were completed accurately and on schedule.
- Maintained professionalism while balancing multiple deadlines in a fast-paced office environment.
- Trained new staff on company policies, procedures, and customer service best practices.
- Developed and implemented strategies to streamline workflow, increasing operational efficiency in service delivery.
- Analyzed customer feedback to identify trends and recommend improvements for services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Holloway High School
Murfreesboro, TN05-2003
Skills
- CRM Software
- Microsoft Word – Excel – Outlook
- Electronic Documentation
- Digital Recordkeeping
- Scheduling Software
- High-Volume Call Handling
- Appointment scheduling
- Account management
- Customer Needs Analysis
- Complaint resolution
- Project follow-through
- Process improvement
- Able to coordinate multiple projects simultaneously
- Organizational skills
- Team Leadership
- Problem solving
- Strong written and verbal communication
- Verbal skills
- Calm and professional under pressure
- Relationship building
- Appointment scheduling
Timeline
Customer Service Support Specialist
Ameri Care Services Inc.
09.2025 - Current
Quality Assurance Analyst
Ameri Care Services Inc.
07.2003 - 09.2025
High School Diploma -
Holloway High School