Jacqueline King
Grand Prairie ,TX
Summary
My tenure at AAA Texas showcased my ability to troubleshoot and satisfy customers needs with call center experience and understanding of customer needs. I also consistently contributed to a positive work environment . I love being a part of something bigger than myself.
Overview
8
8
years of professional experience
Work History
Customer Service
AAA Texas
11.2016 - 07.2024
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Chester Nimitz High School
Irving, TX05.1982
Skills
- Call center experience
- Customer Engagement
- Troubleshooting
- Customer Service
- Understanding Customer Needs
Timeline
Customer Service
AAA Texas
11.2016 - 07.2024
Chester Nimitz High School