Jacqueline Knauss
Tuscaloosa,AL
Summary
Experienced hospitality professional with a passion for delivering exceptional customer service and satisfaction. Thrives in fast-paced environments and excels at meeting the ever-changing needs of both guests and team members. Adept at managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Known for reliability, a results-driven mindset, and a positive attitude that fosters effective communication. Ready to bring these skills and attributes to contribute to the success of a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Five Bar
05.2024 - Current
- 30 hours a week/ Part-time
- Skilled in building rapport with guests, ensuring a positive dining experience, and handling customer concerns with professionalism and efficiency
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Campus Ambassador
Evry Jewels
01.2024 - Current
- 10 hours a week/ Part time
- Market affordable jewelry to other students and friends at The University of Alabama through the use of different social media platforms like: Instagram, TikTok, Facebook, etc.
- Supported campus events to increase student engagement and promote campus-wide initiatives.
- Enhanced brand perception through consistent messaging and professional communication during presentations and interactions on campus.
Sorority Member
Pi Beta Phi Fraternity for Women
08.2021 - Current
- Participation in philanthropy events, experience organizing and decorating for events, present ideas or opinions during meetings
- Assisted in drafting compelling grant proposals that successfully secured funding from various sources.
- Developed relationships with community partners, fostering collaboration and enhancing organizational visibility.
Food Service Worker
Rita's Italian Ice
08.2023 - 08.2024
- 15 hours a week/ Part-time
- Provide samples, serve ice cream, and prepare other food items for each customer
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Event Ambassador
TopGolf
10.2020 - 08.2023
- 35-40 hours a week/ Full-time
- Oversee the planning and execution of up to 300-person events
- Provide a unique guest experience by being the host for special events like birthdays, corporate parties, membership events, etc
- Preparing the event location, maintaining the safety and entertainment of the guests during the event, serving food and beverages during event, setting up and clearing out materials from the location, and ensuring cleanliness after the event has concluded
- Demonstrated adaptability by effectively handling last-minute schedule changes or event adjustments, ensuring a seamless event experience for all attendees.
Server
TopGolf
10.2019 - 08.2023
- 35-40 hours a week/ Full-time
- Provide table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table
- Guiding patrons through the TopGolf experience and teaching beginner golf skills
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Criminal Justice, Cyber Criminology
The University of Alabama
Tuscaloosa, AL12.2024
Skills
- Store Organization
- Criminal justice system knowledge
- Teamwork and Coordination
- Attentive and Observant
- Superior interpersonal skills
- Organized Retail Crime Understanding
Certification
FEMA Certified, 05/2019, Federal Emergency Management Agency, Alpharetta, GA, IS-700 NIMS, Intro to The National Incident Management System, CERT, Community Emergency Response Team program, ICS-100, Incident Command System Certification
Affiliations
- Volunteer for Boys & Girls Club of America
- HerCampus general member
- Volunteer for Meals by Grace
- Pi Beta Phi philanthropic work (Literacy for children)
- Volunteer for Tuscaloosa Public Library
Relevant Coursework
CS 285 Spreadsheet Applications, CJ 300 Survey Criminal Theories, CJ 381 Statistics, CJ 303 Race Ethnicity and Crime, CJ 220 Law Enforcement, 427 Homicide, CJ 428 Human Trafficking, CC 301 Cyber Law and Policy, CS 202 Web Foundations, CC 201 Cyber Criminology, CC 401 Policing in the Digital Era, CJ 426 White Collar Crime, CJ 490 War Crimes
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Five Bar
05.2024 - Current
Campus Ambassador
Evry Jewels
01.2024 - Current
Food Service Worker
Rita's Italian Ice
08.2023 - 08.2024
Sorority Member
Pi Beta Phi Fraternity for Women
08.2021 - Current
Event Ambassador
TopGolf
10.2020 - 08.2023
Server
TopGolf
10.2019 - 08.2023
FEMA Certified, 05/2019, Federal Emergency Management Agency, Alpharetta, GA, IS-700 NIMS, Intro to The National Incident Management System, CERT, Community Emergency Response Team program, ICS-100, Incident Command System Certification
Bachelor of Arts - Criminal Justice, Cyber Criminology
The University of Alabama
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