Lance Ewing
Chicago,IL
Summary
To obtain a challenging and yet thrill seeking career in a stable environment. To build an outstanding team player relationship with a view to building lasting customer relationships through excellent customer service.
Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
13
13
years of professional experience
Work History
Server
Summer house Santa Monica
Chicago, IL
04.2022 - 04.2023
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Prepared drinks according to standard recipes.
Lead-Server
Highline bar
Chicago, IL
05.2021 - Current
- As any restaurant/bar runs, taking care of the guest, and their request
- Me being the lead server my job was to train new servers and run majority of big event.
Self Employed
ShopWithLance
Chicago, IL
06.2017 - Current
- Currently, I am working with some business associates in New York
- I am invited to private sales events to stay current with the latest fashion trends as well as shopping for personal clients.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Pre-booked future appointments to increase repeat business.
- Demonstrated knowledge of fabrics, colors, textures, cuts, silhouettes.
- Performed quality checks on all merchandise before it was sent out for sale or display.
- Created mood boards by researching current fashion trends and competitor activity.
Server
Black rock
Naperville, IL
12.2018 - 03.2019
- At Black rock the concept of the restaurant is preparing your own steak on the stone at your table
- My job was to give a presentation on how to cook your steak properly While providing excellent customer service.
Sales Lead
Hugo Boss
Chicago, IL
10.2015 - 05.2017
- Responsibilities included set up and coordination of client events to promote sales
- Additionally, I took on the responsibility of making and exceeding store and personal goals by providing excellent customer service and team support
- Other duties were opening and closing the store when assigned, checking in and out transfers and new shipment, checking emails every day for any information concerning the store, and always observing the store to prevent LP.
Supervisor
True Religion Brand Jeans
Chicago, IL
11.2014 - 10.2016
- I opened the Michigan Avenue store from setting up the shelves and railings to stocking the product
- At True Religion my job was to exceed my daily goals, Continuously educating myself with old and new products, While putting together outfits to have ready for clients before they arrive for appointments.
- Analyzed key performance indicators to identify effective strategies.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained positive working relationship with fellow staff and management.
Server
Fiamme Italian restaurant
Naperville, IL
06.2013 - 10.2015
- Fiamme is known for their Neapolitan style pizza and was the only one in the Naperville area
- My job there was to educate people on Neapolitan style pizza, work as a team to keep in the restaurant up to par and giving a helping hand wherever it was needed.
Sale Associate/ Supervisor
Lucky brand jeans
Oakbrook, IL
08.2011 - 04.2013
- I am responsible for organizing and outfitting the customer to sale them the correct jeans according to their figure, as well as reaching a store and employee goal each day, and maintaining the store
- Due to work ethic, and my ability to grasp attention and lead people I got promoted to supervisor in my fourth month working with the company.
Stylist
Bebe
Oakbrook, IL
04.2012 - 07.2012
- I had two main responsibilities
- One, to always stay energetic and positive, and make sure the client is provided with everything they need
- Two, to always build a relationship with mu clients to help with sales, which in turn helps the overall success of the company.
Education
Oswego East High School
College of DuPage
Some College (No Degree) - Marketing
Illinois State University
Normal, ILSkills
- Guest Engagement
- Order Management
- Safe Food Handling
- Beverage Preparation
- Supply Restocking
- Store Maintenance
- Appointment Scheduling
- Upselling Strategies
- Social Media Promotion
- Client Relationship Building
- Store Organization
- Product Knowledge
- Organization
- Sales and Promotions
- Purchase Packaging
- Register Opening and Closing
- Basic Mathematics
- Dispute Mediation
- Brand Promotion
- POS Software
References
Tyler Cann (Hermes) (618)343-5893
Sanay (Gucci) (312) 735-5841
References
References available upon request.
Timeline
Server
Summer house Santa Monica
04.2022 - 04.2023
Lead-Server
Highline bar
05.2021 - Current
Server
Black rock
12.2018 - 03.2019
Self Employed
ShopWithLance
06.2017 - Current
Sales Lead
Hugo Boss
10.2015 - 05.2017
Supervisor
True Religion Brand Jeans
11.2014 - 10.2016
Server
Fiamme Italian restaurant
06.2013 - 10.2015
Stylist
Bebe
04.2012 - 07.2012
Sale Associate/ Supervisor
Lucky brand jeans
08.2011 - 04.2013
Oswego East High School
College of DuPage
Some College (No Degree) - Marketing
Illinois State University
Similar Profiles
Jordan CruseJordan Cruse
Server at Summer House Santa MonicaServer at Summer House Santa Monica
Born (Turron) LancasterBorn (Turron) Lancaster
FOH Manager at Summer House Santa MonicaFOH Manager at Summer House Santa Monica
Nicholas LathamNicholas Latham
Restaurant Busser at Summer House Santa MonicaRestaurant Busser at Summer House Santa Monica