Jacqueline Lain
Houston,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Digital Coach
Wal-Mart Supercenter
Houston, TX
03.2023 - Current
- Overseen the daily operations for online grocery pickup and delivery as well as Ship from Store.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Digital Team Lead
Walmart Neighborhood Market
Humble, TX
10.2020 - 03.2023
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Overseen the daily operations of total store in absence of management.
Backroom Supervisor
Kohls Corp.
Conroe, TX
08.2019 - 09.2021
- Processed Amazon returns.
- Completed all processes of OMNI.
- Cross trained in service areas.
- Lead the price change team.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Kept stockroom clean and neat for maximum productivity.
Support Manager/Front End Team Lead
Walmart Neighborhood Market
Humble, TX
06.2017 - 10.2020
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Assistant Manager
Walmart Neighborhood Market
Cypress, TX
11.2015 - 06.2017
- Scheduled staff to assign employee shifts to meet departmental and business needs.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Personnel Manager
Walmart Neighborhood Market
Cypress , TX
10.2014 - 11.2015
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Built consensus and job satisfaction between management and front-line employees to enhance operations and promote growth.
- Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
Customer Service Manager
Walmart Supercenter
Richmond , TX
02.2011 - 10.2014
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Excelled in exceeding daily credit card application goals.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Customer Service Representative
Walmart Supercenter
Richmond , TX
10.2008 - 02.2011
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed customer data to assess current issues and determine potential solutions.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Addressed customer service inquiries quickly and accurately.
Store Manager
ACE Cash Express
Houston, TX
12.2006 - 09.2008
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
High School Diploma -
Washington Marion Magnet High School
Lake Charles, LA05.2002
Skills
- Scheduling
- Team development strategies
- Staff leadership and direction
- Task delegation and prioritization
- Process improvements
- Customer engagement and support
- Leadership training
- Performance assessments
Timeline
Digital Coach
Wal-Mart Supercenter
03.2023 - Current
Digital Team Lead
Walmart Neighborhood Market
10.2020 - 03.2023
Backroom Supervisor
Kohls Corp.
08.2019 - 09.2021
Support Manager/Front End Team Lead
Walmart Neighborhood Market
06.2017 - 10.2020
Assistant Manager
Walmart Neighborhood Market
11.2015 - 06.2017
Personnel Manager
Walmart Neighborhood Market
10.2014 - 11.2015
Customer Service Manager
Walmart Supercenter
02.2011 - 10.2014
Customer Service Representative
Walmart Supercenter
10.2008 - 02.2011
Store Manager
ACE Cash Express
12.2006 - 09.2008
High School Diploma -
Washington Marion Magnet High School
Similar Profiles
ANTHONY LANDERSANTHONY LANDERS
Store Lead Manager at Wal-Mart SupercenterStore Lead Manager at Wal-Mart Supercenter
Zaid Zaki Gorgees AbdulghaniZaid Zaki Gorgees Abdulghani
Pharmacist at Wal-Mart SupercenterPharmacist at Wal-Mart Supercenter
Madonna IrwinMadonna Irwin
Cashier at Wal-Mart SupercenterCashier at Wal-Mart Supercenter
Zane OutlawZane Outlaw
Sales Associate at Wal-Mart SupercenterSales Associate at Wal-Mart Supercenter
Terrione GrayTerrione Gray
Proactive Agent at Percepta/HybridProactive Agent at Percepta/Hybrid