Jacqueline Lasane
Dynamic customer service professional with extensive experience at Caesars Entertainment, excelling in problem-solving and active listening. Proven track record of enhancing customer satisfaction through effective communication and adaptability in fast-paced environments. Knowledgeable and dedicated customer service professional with extensive experience in hotel/casino industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Sales Executive
6 Months- Prospected residential and commercial leads, building qualified pipeline for pest control services.
- Presented service options and pricing clearly, addressing customer concerns and closing contracts.
- Coordinated with service technicians to schedule treatments and ensure smooth account handoffs.
- Maintained accurate CRM records for estimates, follow-ups, proposals, and customer communications.
Universal Customer Service Agent
6 Years 1 Month- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with reservations, ensuring accurate and efficient booking processes.
- Collaborated with team members to create a positive guest experience through effective communication.
- Maintained knowledge of company policies to provide accurate information to guests.
- Adapted to changing situations, demonstrating flexibility in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in ongoing training opportunities to stay current on industry trends and enhance job performance continuously.
- Balanced multiple responsibilities efficiently without compromising attention to detail or overall effectiveness in servicing customers'' needs.
- Provided exceptional service through thorough understanding of company policies, procedures, products, and services offered.
National Casino Marketing
8 Years- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.